Nancy Baker

Work History

Caregiver stipend program

Paramount, CA

01.2014 - Current

Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
Assisted in the development of life skills such as communication and mobility.
Monitored physical and emotional health of clients.
Collaborated with healthcare professionals regarding medical treatments and therapies.
Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
Created individualized care plans based on each client's unique needs and abilities.
Administered medication when needed according to doctor's instructions.
Maintained accurate records of services rendered for each client.
Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
Participated in team meetings to discuss client progress and share information about new treatment strategies.
Provided companionship by engaging in conversation, playing board games or reading stories together.
Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
Offered emotional support during difficult times such as illness, hospitalization or bereavement.

Veterans Affairs

Paramount, CA

01.2014 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to problems.

Adecco Staffing

Santa Fe Springs, CA

05.2015 - 08.2016

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.

First Rate Staffing

, CA

02.2014 - 11.2015

Received, unpacked and inspected incoming shipments of merchandise.
Identified, counted and verified stock items.
Maintained accurate inventory records using computerized tracking system.
Stocked shelves with received products in designated areas.
Organized warehouse space by moving materials to appropriate locations.
Prepared outgoing orders for shipment according to customer specifications.
Performed regular cycle counts to ensure accuracy of inventory levels.
Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.

Hardtimes billiards

Bellflower, CA

05.2009 - 07.2013

Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Performed regular price checks to ensure accuracy in pricing throughout the store.
Investigated customer complaints regarding merchandise quality or availability promptly.
Assisted in resolving escalated customer service issues in a timely manner.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Processed weekly payroll information using appropriate software applications.
Responded quickly and effectively to emergency situations as they arose.
Reviewed security footage regularly for suspicious activities or theft attempts.
Organized special events such as holiday sales or promotional campaigns.
Inspected work areas regularly for cleanliness and organization standards.
Managed daily cash intake by counting out registers and tabulating profits.