NANCY Balam
INGLESIDE ,TX
Summary
Proven leader and efficient multitasker, adept in customer service and financial management, significantly increased market share while at Whataburger through strategic business development and staff training. Excelled in performance management, showcasing a knack for fostering long-term relationships and streamlining operations for enhanced productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Service Advisor
Aransas Autoplex
06.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
EYE TECH
Coastal Vision Medical Group
06.2015 - 07.2019
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
- Stayed current with industry advancements through regular participation in continuing education courses and workshops.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Sent out invoices, paid on the vendors.
Manager
Whataburger
01.2005 - 02.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Sent out payments to company's for supplies.
- Check all invoices.
- Paid all invoice
Education
High School Diploma -
INGLESIDE HIGH SCHOOL
INGLESIDE 05.2002
Skills
Customer Service
Computer Skills
Multitasking and Organization
Vehicle assessment
Excellent Communication
Price Quoting
Warranty Claims Process Management
Service Upselling
Microsoft Office
Billing Adjustments and Refunds
Appointment management
Appointment Scheduling
Medical History Documentation
Supplies inventory
Updating Medical Records
Insurance Verification
Data Entry
Payment Processing
Office Support
Performance Management
Staff Development
Sales Techniques
Schedule Preparation
Sales management
Business Development
Financial Management
Hiring and Training
Staff Training
Scheduling and Coordinating
Employee Development
Schedule Management
Biling and payments
Checked all invoices
Languages
Spanish
Limited Working
Timeline
Service Advisor
Aransas Autoplex
06.2020 - Current
EYE TECH
Coastal Vision Medical Group
06.2015 - 07.2019
Manager
Whataburger
01.2005 - 02.2016
High School Diploma -
INGLESIDE HIGH SCHOOL
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