Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nancy Bannon

Randolph,MA

Summary

Dynamic and results-driven professional with extensive experience in store operations at Five Below. Proven track record in team building and sales training, enhancing employee engagement and customer satisfaction. Adept at visual merchandising and loss prevention, fostering a positive work environment that drives profitability and operational excellence.

Overview

37
37
years of professional experience

Work History

Training Store Manager

Five Below
12.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members. Both at the store and district levels.
  • Helped to test a Multi-Unit manager program where I was responsible for the day to day operations of 2 locations.
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Serve as the District point of contact in the absence of the DM.
  • Helped set up multiple new store locations as the pre-readiness captain.
  • Served as inventory captain for multiple store locations.
  • Partner with the center marketing director on yearly charitable programs for organizations such as MA School On Wheels, The Salvation Army Summer Camps,

General Manager

Five Below
05.2024 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Store Manager

Party City
08.2014 - 12.2018
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Relocated the store from it's former location to a brand new constructed building.

Store Manager

Staples
09.2006 - 08.2014
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Served as the district mentor for internal management prospects as well as the designate trainer for external management prospects.

Store Manager

Kmart, Sears Holding
02.1988 - 09.2006
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Worked my way up from a part time sales associate to the general store manager.

Education

Associate Degree in Accounting - Accounting

SUNY Broome Community College
Binghamton, NY
05-1990

Skills

  • Cashiering
  • Store operations
  • Customer engagement
  • Shelf stocking
  • Team building
  • Coaching
  • Sales training
  • Visual merchandising
  • Loss prevention
  • Store leadership
  • Employee engagement
  • Manager training
  • Teamwork and collaboration

Accomplishments

    Recipient of the Five Below Way Award- SM Northeast in October 2022. This award was created to recognize 1 SM and 1 DM from each region who exemplify and live the Five Below values.

    Recognized in 2023 for having the Top Comp and Sales Plan Store in the district.

    Recognized in 2023 for best labor efficiency in the district.

    Recognized in 2024 for 100% pallet scanning.

    Recognized in 2024 for having the Top Comp store in the district.

Timeline

General Manager

Five Below
05.2024 - 05.2025

Training Store Manager

Five Below
12.2018 - Current

Store Manager

Party City
08.2014 - 12.2018

Store Manager

Staples
09.2006 - 08.2014

Store Manager

Kmart, Sears Holding
02.1988 - 09.2006

Associate Degree in Accounting - Accounting

SUNY Broome Community College

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