Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nancy Barbier

Silver Spring,MD

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

2025
2025
years of professional experience

Work History

Cashier/Coach

Harris Teeter
Olney, MD
10.2021 - 10.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier

Giant Food Stores
Silver Spring, MD
09.2018 - 09.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Systems Requirements Analyst

IBM Corporation
Bethesda, MD
01.1977 - 01.1988
  • Analyzed customer requirements and translated them into software specifications.
  • Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.
  • Reviewed system designs to ensure that the proposed solution meets customer needs.
  • Facilitated brainstorming sessions with stakeholders to identify business objectives and functional requirements.
  • Worked closely with product owners to define acceptance criteria for features.
  • Created process flows and data models to analyze user stories from a technical perspective.
  • Collaborated with developers to troubleshoot issues related to requirements definition.
  • Assisted in developing test plans based on functional requirements and user stories.
  • Gathered feedback from users during testing cycles and updated documentation accordingly.
  • Documented all changes made throughout development cycle according to company standards.
  • Communicated regularly with project teams regarding progress and any potential risks associated with the project.
  • Ensured that all deliverables meet predefined quality standards before release.
  • Maintained an up-to-date repository of all project deliverables including documents, reports, presentations.
  • Prepared detailed reports outlining system performance metrics for senior management review.
  • Analyzed code and corrected errors to optimize output.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.

Corporal-Administration Specialist

US Marines Corps
Washington, DC
  • Managed office supply inventory and placed orders as needed.
  • Provided administrative support to executives, managers, and other staff members.
  • Answered phone calls and emails from customers, vendors, and other departments.
  • Maintained customer databases by entering new customer information into the system.
  • Compiled data for monthly performance reviews for all staff members.
  • Greeted visitors at reception area; answered inquiries in a professional manner.
  • Generated purchase orders based on approved requisitions submitted by staff members.
  • Monitored incoming mail flow; sorted items according to department specifications.
  • Checked office stock to determine supply levels and maintain inventory.
  • Implemented filing systems to improve document organization and retrieval.
  • Implemented new software and technology solutions to enhance office productivity.
  • Analyzed operational processes and recommended improvements to enhance efficiency.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.

Education

Some College (No Degree) - Business Administration/Computer Science

Montgomery College
Rockville, MD

Skills

  • POS Systems
  • Cash Register Operation
  • Returns processing
  • Customer Assistance
  • Financial Processing
  • Payment Collection

Languages

English
Professional
Italian
Limited
French
Limited

References

References available upon request.

Timeline

Cashier/Coach

Harris Teeter
10.2021 - 10.2024

Cashier

Giant Food Stores
09.2018 - 09.2021

Systems Requirements Analyst

IBM Corporation
01.1977 - 01.1988

Corporal-Administration Specialist

US Marines Corps

Some College (No Degree) - Business Administration/Computer Science

Montgomery College

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