Nancy Barbrey

23 years experience as a 911 telecommunicator;

17 years experience as a 911 telecommunicator Shift Supervisor
Knowledge of and the ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials
Ability to gather, organize and prioritize incoming work and independently decide an appropriate course of action;
General knowledge of the rules and laws governing the security of information; general knowledge of law enforcement and emergency communications terminology; knowledge of probation and parole policies and procedures; knowledge of the prison and court systems;
Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive to nature Ability to establish and maintain operative working relationships with co-workers; knowledge of data processing concepts and techniques; Hands-on experience in providing police dispatch services in a law enforcement agency;
Operational knowledge of computer, two-way radio, and standard office equipments; Familiar with Microsoft Word and Excel; knowledge of documents and records creation, filing, and retrieval practices
Familiarity with telephone etiquette and departmental policies and procedures; Ability to safeguard the confidentiality of agency information and personnel records; Ability to handle and respond to difficult callers and emergencies, efficiently
Performs difficult technical and supervisory work in dispatching police, fire, rescue, and other emergency and non-emergency personnel on an assigned shift; Performs quality assurance on EMD and EFD programs; retrieves audio recordings of 911 calls and evaluates quality of EMD and EFD using specialized software; coordinates with other agencies
Answers emergency and routine telephone calls; determines appropriate service to respond; provides life-saving medical instructions to callers over phone; enters caller information into Computer Aided Dispatch (CAD) and makes decision to accept or reject recommendation; provides logistic support for public safety field activities as necessary; Operates state-of-the-art radio console, telephone equipment, RMS, and CAD equipment Dispatches appropriate agency and monitors progress of the call Operates terminals for DCI (Division of Criminal Information) enters and extracts data needed for investigatory purposes by police or others authorized to receive such data

• Microsoft Outlook
• Administration and Reporting
• Microsoft Internet Explorer
• Job Assignments
• Constructive Feedback
• Team Member Motivation
• Microsoft Access
• Microsoft Excel
• Performance Tracking and Evaluations
• Email Software
• Microsoft Office
• Corrective Actions
• Active Listening
• Operation Monitoring
• Quality Standards
• First Aid
• Equipment Efficiency
• Station Preparation
• Administrative Duties
• Learning Strategies

• Motivational Leadership
• Judgment and Decision-Making
• Time Management
• Operational Excellence
• Operational Evaluating
• Team Meetings
• Encouraging Others
• Employee Performance Reviews
• Emergency Situations
• Complex Problem-Solving
• Copy Editing
• Monitoring
• Speaking
• Persuasion
• Writing
• Instructing
• Supervisory experience
• Shift end procedures
• Accustomed to shift work
• Supervisory skills
• Working night shift
• Supervisory expertise