NANCY BARRIOS
Modesto,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
PROPASA
01.2021 - 07.2022
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Coordinator and Customer Service
CENTRAL AMERICA BOTTLING CORPORATION
08.2018 - 10.2020
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Maintained long-term relationships with high net-worth clients.
- Promoted business' development by building and maintaining relationships with new clients.
Sales Representative
CBX INTERNATIONAL
09.2014 - 06.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
Customer Service Representative
Mediterranean Shipping Co
08.2010 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
MARKETING - Marketing
GAIA/MIAMI INTERNATIONAL INSTITUTE
GUATEMALA07.2017
MBA - BACHELOR
GAIA/MIAMI INTERNATIONAL INSTITUTE
GUATEMALA07.2016
Skills
- Team Management
- Negotiation expert
- Client Service
- Sales Development
- Business Development
- Account Management
- Customer Service
- CRM proficiency
- Customer Success Management
- Cold-calling
- Prospecting skills
- Sales Presentations
- Customer Relations
Certification
- Certified DISNEY INSTITUTE, Customer service mode Disney
- ISO 9001
- FSC Safety Certification
- Next University Panamá// Digital Marketing
- CRM
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Representative Team Leader
PROPASA
01.2021 - 07.2022
Sales Coordinator and Customer Service
CENTRAL AMERICA BOTTLING CORPORATION
08.2018 - 10.2020
Sales Representative
CBX INTERNATIONAL
09.2014 - 06.2018
Customer Service Representative
Mediterranean Shipping Co
08.2010 - 08.2014
MARKETING - Marketing
GAIA/MIAMI INTERNATIONAL INSTITUTE
MBA - BACHELOR
GAIA/MIAMI INTERNATIONAL INSTITUTE
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