Nancy Basileus

Duties: Interaction designer/developer, Web designer/developer, Animate designer, graphic designer, photo editor, 3D designer.

• Delivered multiple projects throughout my academic studies, ranging from: Interaction Design, Web Design, Motion Graphics, and 3D Design.
• User Research, Interaction Design, Graphic Design, Information Architecture, Front-End Development.

Work Process:

• Content Research
• User Research
• Graphic Design:
• Choosing colors, backgrounds, and typography.
• Designing layouts, photo [GM3] selection, Photo editing.
• Interactive Design: Designing interactive, intuitive, consistent, and user friendly.
• Information Architecture: Enabling the user to find relevant information quickly.
• Front-End Development
• Data Selection/Editing
• Evaluation and Testing
• Obtaining user feedback through an evaluation form.
• Conducting meetings with different users.
• Analyzing feedback identifying possible enhancements, and incorporating them into the project.

Grade: Excellent

I joined Shoreline College at Spring, 2020 as a full-time student till now

• Empathize with and prioritize every customer's needs with respect and patience while showing ownership and upholding company values.
• Resolve conflicts, determine customer needs, set appropriate expectations, and provide appropriate solutions for customers .
• Researched customer accounts and orders stored on the legacy system.
• Communicated clearly and concisely with both external customers and coworkers.
• Documented customer account activities thoroughly and concisely.
• Clearly understood and responded appropriately to issues reported by customers.
• Consistently composed a grammatically correct, concise, and accurate written response to customer issues via online chat and email.
• Experienced in working with customers from different ethnicities.
• Approached problems logically with [GM2] good judgment to ensure the appropriate outcome for the customer.
• Made appropriate decisions on behalf of the customer quickly and effectively.
• Effectively prioritized work time to ensure efficiency.

• Getting passengers through check points and to terminals quickly and safely.
• Completing pre-boarding checking procedures before passengers and flight board planes.
• Assigned transport of special needs passengers including the disabled, parents with infants, senior citizens, etc.
• Managed log of unclaimed baggage.
• Coordinated timely delivery of baggage with ground handlers.
• Responsible for monitoring arrivals departures and making public announcements in that regard.
• Very prompt in helping passengers with their luggage whenever needed.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

• 24/7 Call center for professional help and technical support.
• Resolving calls efficiently and effectively.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Meeting service level in handling all transactions measured through productivity reports.
• Attendance and punctuality.
• Maintain professional [GM2] work relationships with colleagues, supervisor and manager.

• Provide superior customer experience that earns client loyalty.
• Answer product questions with up-to-date knowledge on sales and company promotions.
• Recipient of multiple positive good emails acknowledging dedication to excellent customer service.
• Assist customers with inquiries, and order customization requests.
• Developed a reputation as an efficient service provider with high level of accuracy.