Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Benavides

Carlsbad,CA

Summary

Dynamic sales and operations leader with a proven track record at Arrivia, excelling in customer service, sales and training staff. Expert in analyzing data to drive strategic sales initiatives, resulting in enhanced team performance and customer satisfaction. Adept at developing effective selling techniques and fostering collaborative environments for continuous improvement.

Overview

12
12
years of professional experience

Work History

Sales Supervisor

Arrivia
08.2021 - 06.2025
  • Supervised daily sales operations, ensuring alignment with company objectives and performance standards.
  • Trained and mentored new sales staff, enhancing team productivity and knowledge retention.
  • Analyzed sales data to identify trends and inform strategic decisions for product promotions.
  • Developed and implemented effective sales strategies that increased customer engagement and satisfaction.
  • Conducted regular performance evaluations, providing constructive feedback to improve team outcomes.
  • Resolved customer issues promptly, fostering strong relationships and loyalty among clients.
  • Coordinated training sessions on new product launches, ensuring team readiness for customer inquiries.
  • Resolved customer issues promptly, maintaining high satisfaction levels through effective communication and problem-solving skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.

Corporate Trainer

Arrivia
08.2018 - 08.2021
  • Designed and delivered engaging training programs for diverse corporate teams.
  • Developed customized learning materials to enhance employee understanding and retention.
  • Facilitated workshops on best practices in customer service and sales techniques.
  • Assessed training effectiveness through feedback and adjusted methodologies accordingly.
  • Collaborated with leadership to identify skills gaps and align training initiatives with business goals.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
  • Improved employee retention rates with ongoing professional development opportunities.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 32%.

Operations Manager

Arrivia
03.2013 - 08.2018
  • Streamlined operational processes to enhance efficiency across multiple departments.
  • Led cross-functional teams in implementing strategic initiatives, driving continuous improvement efforts.
  • Developed and maintained key performance indicators to monitor operational effectiveness and inform decision-making.
  • Oversaw budget management and resource allocation, ensuring alignment with organizational goals.
  • Led customer service team, enhancing support strategies and improving overall satisfaction.
  • Implemented training programs, fostering employee development and performance excellence.
  • Analyzed customer feedback, identifying trends to improve service processes and policies.
  • Collaborated with cross-functional teams to streamline communication and resolve customer issues efficiently.
  • Oversaw daily operations, ensuring adherence to quality standards and operational guidelines.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Bachelor of Arts - Psychology

California State University, San Marcos
San Marcos, CA
06-2013

Skills

  • Customer service
  • Training staff
  • Analyzing data
  • Operations
  • Effective selling techniques
  • Sales strategy development

Timeline

Sales Supervisor

Arrivia
08.2021 - 06.2025

Corporate Trainer

Arrivia
08.2018 - 08.2021

Operations Manager

Arrivia
03.2013 - 08.2018

Bachelor of Arts - Psychology

California State University, San Marcos

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