Nancy Benzel
Tonawanda,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in The retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Meals 2 Go Coordinator
Wegmans
02.2022 - Current
- Led team to improve operational efficiency through streamlined processes and enhanced communication.
- Coordinated cross-functional projects, enhancing collaboration between departments and stakeholders.
- Trained and mentored staff on catering best practices and customer service excellence.
Customer Service Associate
Wegmans
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided back up for customer service managers.
Sales Lead Manager
Pier One Imports
01.2017 - 03.2020
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sale
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Lead Manager
The Limited
06.2015 - 12.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Lead Manager
Ann Taylor Loft
01.2010 - 06.2015
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Education
University At Buffalo
BuffaloSkills
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
Timeline
Meals 2 Go Coordinator
Wegmans
02.2022 - Current
Customer Service Associate
Wegmans
05.2020 - Current
Sales Lead Manager
Pier One Imports
01.2017 - 03.2020
Sales Lead Manager
The Limited
06.2015 - 12.2017
Sales Lead Manager
Ann Taylor Loft
01.2010 - 06.2015
University At Buffalo