Nancy Bernal
Fredericksburg
Summary
Dependable medical team member with 17 years of experience in Medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Flexible hard worker ready to learn and contribute to team success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Tshirts Etcetera
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Registered Medical Assistant
Fredericksburg Clinic
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Registered Medical Assistant
Cornerstone Clinic
08.2009 - 02.2024
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for 20-30 patients each day.
- Used EMD software to process patient payments and update accounts.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Measured patient peak flows to improve workflow efficiency.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Helped residents achieve program goals and increase independence.
Medication Aide
Knopp Retirement
05.2013 - 10.2015
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Monitored vital signs during medication administration to quickly identify complications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and performed cleaning of patient rooms and equipment.
- Assessed patient needs in response to medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Collected patient specimens and data and monitored vital signs, input, output and other necessary measurements.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
Car Hop
Sonic
03.2000 - 03.2014
- Completed orders by making specialty shakes and ice cream desserts.
- Kept customer and food preparation areas clean and well-organized.
- Answered product and order questions accurately and professionally.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Reported issues with customers and orders to supervisors.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered food within 2-5 minutes to meet quality and service standards.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
Associate of Applied Science - Medical Assisting
Hallmark University
San Antonio, TX08.2008
Skills
- Patient scheduling
- Organizational skills
- Leadership
- Team member motivation
- Processing payments
- Effective customer upselling
- Creativity
- Interpersonal Skills
- Critical thinking
- Problem Solving
- Communication
- Bilingual
- Friendly
- Teamwork
- Customer service
- Time management
- Teamwork and collaboration
- Friendly and outgoing
- Honest and dependable
- Reliable and responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Registered Medical Assistant (RMA)
Education and Training
Hallmark University, ,San Antonio, TX
Contact
Fredericksburg, TX 78624
Timeline
Registered Medical Assistant
Fredericksburg Clinic
02.2024 - Current
Medication Aide
Knopp Retirement
05.2013 - 10.2015
Registered Medical Assistant
Cornerstone Clinic
08.2009 - 02.2024
Car Hop
Sonic
03.2000 - 03.2014
Associate of Applied Science - Medical Assisting
Hallmark University
Retail Sales Associate
Tshirts Etcetera
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