Nancy F. Birke
Delray Beach
Summary
Experienced Real Estate Associate with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Signature Real Estate Companies
01.2022 - Current
- Oversaw office operations, ensuring efficient workflow and adherence to company policies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed training materials for new staff, enhancing onboarding efficiency and employee integration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Real Estate Sales Associate
Signature Real Estate Companies
12.2015 - Current
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
Transaction Coordinator
Signature Real Estate Companies
01.2013 - Current
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
Office Manager
Signature Real Estate Companies
11.2013 - 12.2015
- Arranged corporate and office conferences for company employees and guests.
- Handled all incoming business and client requests for information.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed 300-employee Real Estate office, supervising workers and enhancing productivity and efficiency.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received, screened and routed incoming calls.
Retail Sales Associate
Nordstrom
03.2012 - 03.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Bachelor of Science - Business Administration
American University
Washington, DC05.1984
High School Diploma -
Waldwick High School
Waldwick, NJ06.1980
Skills
- Sales-savvy
- Relationship development
- Communications
- Problem resolution
- Customer Service
- Cold calling
- MLS
- Microsoft Office
- CRM software use
Certification
Licensed Real Estate - 2000
Timeline
Office Manager
Signature Real Estate Companies
01.2022 - Current
Real Estate Sales Associate
Signature Real Estate Companies
12.2015 - Current
Office Manager
Signature Real Estate Companies
11.2013 - 12.2015
Transaction Coordinator
Signature Real Estate Companies
01.2013 - Current
Retail Sales Associate
Nordstrom
03.2012 - 03.2013
Bachelor of Science - Business Administration
American University
High School Diploma -
Waldwick High School
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