Nancy Boettcher
Davenport,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Allocation Analyst & Inventory Specialist
Crestview
Memphis, TN
07.2022 - Current
- Perform detailed analysis on our Catalog Division open orders to ensure accuracy of data and product availability.
- Developed automated processes for product allocation to improve efficiency and accuracy.
- Analyzed sales trends and identified opportunities for improvement in the product allocation process.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Investigated discrepancies between physical count and computer records.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Key Account Specialist
Crestview
Memphis, TN
03.2021 - 06.2022
- I served as the primary point of contact for key clients, managing their accounts and entering orders either manually or via EDI.
- Maintained accurate records of all report materials.
- Developed new methods for improving the efficiency of report production.
- Conducted research to support the creation of detailed reports.
- Monitored progress of ongoing projects through regular review of project status updates.
- Resolved discrepancies between different versions of a report by reconciling data points.
Customer Support
Crestview
Memphis, TN
11.2020 - 02.2021
- Provided customer support via telephone or email when responding to our Catalog Customers' open orders, inventory on hand, or shipping updates.
- Collaborated with other teams such as product management, engineering and customer support in order to provide timely solutions for reported problems.
- Prepared reports summarizing customer support activities on a regular basis.
- Collaborated with cross-functional teams including product management, engineering, customer support and sales departments.
Customer Service Manager
International Paper
Cedar Rapids, IA
06.2016 - 07.2018
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
National Account Coordinator
International Paper
Memphis, TN
08.2009 - 10.2016
- National Account Team Lead responsible for hiring, training, and providing support to 7 Coordinators.
- Point of contact for 3 of the Top 10 Accounts with their daily operational needs, such as pricing, price lists, spec management, and delivery schedules.
- Evaluated existing processes and procedures related to managing national accounts and recommended improvements where necessary.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Generated periodic reports detailing sales volume, revenue generated by each account.
- Prepared presentations for key stakeholders on product offerings, pricing strategies, promotional campaigns.
- Credited and awarded for a $2.5M price leakage recovery within the first year.
- SAP purchasing of cutting dies, printing plates, labels or office supplies
Education
Business Management / Accounting -
Kaplan University
Skills
- Proficient in Outlook, Excel, Word and PowerPoint
- Interpersonal and written communication
- Warehouse Management
- Stock replenishment
- Negotiation and Conflict Resolution
- Time Management
- Reconciliation
- Process Improvement
- Attention to Detail
Awards
- Employee of the Month - Crestview
- Perfect Attendance - Kaplan
- Honor Roll - Kaplan
Timeline
Allocation Analyst & Inventory Specialist
Crestview
07.2022 - Current
Key Account Specialist
Crestview
03.2021 - 06.2022
Customer Support
Crestview
11.2020 - 02.2021
Customer Service Manager
International Paper
06.2016 - 07.2018
National Account Coordinator
International Paper
08.2009 - 10.2016
Business Management / Accounting -
Kaplan University
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