Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
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Nancy Boza Arana

Kyle,TX

Summary

Exceptional communication and time management skills. Motivated Resident Assistant of twenty years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Personable and professional communicator with fluency in Spanish.

Overview

25
25
years of professional experience

Work History

Resident Engagement Assistant

Brookdale Senior Living Facility
Austin, TX
03.2002 - 02.2022
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Supervised daily activities and provided assistance to staff.
  • Created and implemented social, educational and recreational programs for residents.
  • Mentored and supervised groups of residents on on-site and off-site environments.
  • Promoted positive relations between residents and staff.

Senior Resident Assistant

Brookdale Gaines Ranch
Austin , Texas
03.2002 - 02.2022
  • Assisted residents with daily dental and mouth care, bath functions and hair care.
  • Encouraged community atmosphere by implementing educational and social programs.
  • Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
  • Maintained clean, safe and well-organized patient environment.
  • Mediated and conflicts to achieve peaceful and fair resolutions.
  • Assisted residents in preparing for activity and social programs.
  • Created and implemented social, educational and recreational programs for residents.
  • Mentored and supervised groups of residents on on-site and off-site environments.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Supervised daily activities and provided assistance to staff.
  • Assisted disabled clients to support independence and well-being.
  • Responded to room transfers, incident reports and maintenance requests.
  • Promoted positive relations between residents and staff.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Server

Brookdale Gaines Ranch
Austin, TX
03.2002 - 02.2022
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items and recorded order information.

CNA

Cleburne Rehab Center (No Longer In Business)
Cleburne, TX
09.1997 - 05.1998
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Facilitated personal hygiene management, feeding and ambulation.

Skills

  • Policy Enforcement
  • Willing to Learn
  • Customer Service
  • Adaptable to Changing Conditions
  • Quality Assurance
  • Proactive and Focused
  • Service-Oriented
  • Prioritizing and Planning
  • Decision Making
  • Relationship Building
  • Attention to Detail
  • Microsoft Office
  • Responsible
  • Excellent work ethic
  • Spanish Speaker
  • Flexible & Adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Resident Engagement Assistant

Brookdale Senior Living Facility
03.2002 - 02.2022

Senior Resident Assistant

Brookdale Gaines Ranch
03.2002 - 02.2022

Server

Brookdale Gaines Ranch
03.2002 - 02.2022

CNA

Cleburne Rehab Center (No Longer In Business)
09.1997 - 05.1998

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Nancy Boza Arana