Nancy Bracken
Clifton Park,NY
Summary
I am seeking an employment opportunity that will allow me to utilize my diverse skills, abilities and knowledge to my fullest potential.
My resume demonstrates that I am a seasoned professional with strong interpersonal skills, leadership abilities and a strong work ethic. It is these skills and my authentic original self that would make me an asset to your company.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Care Provider
Self-employeed
Clifton Park, NY
03.2014 - 06.2024
- Provided companionship and emotional support to elderly clients.
- Assisted with daily activities such as meal preparation, light housekeeping, and errands.
- Transported seniors to medical appointments, social events, and other activities.
- Monitored vital signs, administered medications, and documented changes in health status.
- Developed individualized care plans for each client based on their needs and preferences.
- Coordinated with family members to ensure that the senior's needs were met.
- Helped seniors maintain a clean environment by cleaning up after meals and performing light housekeeping duties.
- Observed clients' behavior for signs of physical or mental decline and reported any concerns to the supervisor or physician.
- Responded promptly to all emergency situations in accordance with established protocols.
- Assisted patients with personal hygiene tasks such as bathing, dressing, grooming.
- Provided assistance with nutrition by preparing meals according to dietary requirements.
- Ensured safety of clients at all times by monitoring their movements in order to prevent falls or injury.
- Listened attentively when speaking with seniors about their life experiences and interests.
- Explained information regarding medications clearly so that seniors could understand how they should be taken properly.
- Managed schedules effectively by prioritizing tasks while maintaining flexibility for unexpected changes.
- Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
- Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Kept room spaces, linens and restrooms clean and refreshed with supplies.
- Managed residents' activities of daily living.
Residential House Manager
AIM Services
Clifton Park, NY
09.2005 - 12.2010
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Maintained records of supplies, equipment, and services purchased.
- Inspected property regularly to ensure compliance with safety standards.
- Ensured that all areas were clean and presentable at all times.
- Coordinated move-in and move-out activities for tenants.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Developed and coordinated educational programs for residents.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Performed minor repairs and maintenance as needed.
- Created monthly reports on the condition of the property for management review.
- Organized the storage of documents, furniture, appliances.
- Developed emergency plans in case of fire or other emergencies.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Monitored security systems to ensure proper functioning at all times.
- Provided support to tenants during their stay in the residential house.
- Resolved tenant complaints promptly and professionally.
- Assisted in developing policies and procedures related to residential life at the property.
- Scheduled regular inspections to identify any potential problems or issues with the building's infrastructure or groundskeeping needs.
- Ensured compliance with local laws regarding residential housing regulations.
- Supervised a team of housekeepers, gardeners, and other personnel responsible for maintaining the property's upkeep and appearance.
- Collaborated with local authorities on matters concerning health and safety regulations within the premises.
- Negotiated contracts with suppliers for goods and services required by residents and staff members alike.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Accompanied and supervised students during meals.
- Observed students to detect and report unusual behavior.
- Interfaced with residents to address and resolve complaints or grievances.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Chaperoned group-sponsored trips and social functions.
- Communicated with staff to resolve problems with individual students.
- Conducted regular rounds to keep residents and areas safe and secure.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Cross-trained in every store role to maximize operational knowledge.
- Promoted products, increasing customer base and market share.
- Organized interviews with prospective tenants and determined eligibility for housing community.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
- Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
- Collaborated with housing administration to purchase new units when necessary.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Conducted required fire drills and emergency preparedness drills.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Prepared budget forecasts based on past expenditure data and upcoming projects requiring funding approval from management authorities.
- Arranged transportation services for tenants when necessary.
Property Manager
Diamond Realty & Property Management
Latham, NY
04.1999 - 03.2005
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Prepared and submitted monthly tenant visit logs.
- Compiled and conveyed operational and financial data to regional manager.
- Met with clients to negotiate management and service contracts.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Met with committees to discuss and resolve legal and environmental issues.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Recommended clarifications and changes in program policies to director of property management.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Facilitated tenant paperwork processing and verification.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Updated tenant and unit information to keep current in housing database.
- Exercised direct supervision over property staff.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Education
Licensed Real Estate Agent - Real Estate
NYSDOS
Albany, NY04-2005
High School Diploma -
Shenendehowa High School
Clifton Park, NY06-1988
Some College (No Degree) - Business Administration
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NYSkills
- Bathing Assistance
- Problem-Solving
- Wound Care
- Adaptability
- Professional Demeanor
- Decision-Making
- Excellent Communication
- Light Housekeeping
- Active Listening
- Care Planning
- Adaptability and Flexibility
- Multitasking
- Household Cleaning
- Fast Learner
- Time Management
- Filing and data archiving
- Teamwork and Collaboration
- Client Records Management
- Infection Control
- Caring Companionship
- Injury Prevention
- Housekeeping
- Emergency Response
- Incontinence care
- Personal Hygiene Assistance
- Housekeeping tasks
- Elderly assistance
- Feeding Assistance
- Emotional Support
- Toileting assistance
- Transportation Services
- Meal Preparation
- Personal care assistance
- Compassionate Care
- Transfer Techniques
- Family Education
- Hygiene maintenance
- Continence Care
Community Association Institute
Completed Institute Trainings:
* Facilities Management April 2002
* Financial Management May 2002
* Risk Management March 2003
* Association Communications November 2003
Certification
NYS Licensed Real Estate Agent, April 2005
Recertified (2005-2010)
- Certified in First Aid, CPR, Medication Administration
Timeline
Senior Care Provider
Self-employeed
03.2014 - 06.2024
Residential House Manager
AIM Services
09.2005 - 12.2010
Property Manager
Diamond Realty & Property Management
04.1999 - 03.2005
Licensed Real Estate Agent - Real Estate
NYSDOS
High School Diploma -
Shenendehowa High School
Some College (No Degree) - Business Administration
SUNY College of Agriculture And Technology At Cobleskill