Nancy Bradley

• Developed and implemented operational strategies to enhance efficiency and customer satisfaction.
• Managed daily business operations, ensuring compliance with industry standards and regulations.
• Supervised staff, providing training and support to optimize performance and productivity.
• Cultivated strong relationships with suppliers, negotiating contracts for favorable terms and pricing.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Developed business plan, processes, and procedures to teach DIY and painting techniques to customers.
• Collaborated with Ryobi Tools to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.

• Led multi-store district operations to drive sales growth, conversion, loyalty enrollment, and customer satisfaction for both DIY and professional customers.

• Executed store-level action plans to improve key KPIs, including average ticket, add-on sales, and promotional execution.

• Optimized inventory accuracy, in-stock levels, and shrink control in a high-SKU beauty retail environment through regional collaboration.

• Coached and developed store managers in consultative beauty selling, leadership effectiveness, and performance accountability while ensuring compliance with Sally Beauty standards.

Directed 12 boutiques with $32M in annual revenue, driving sales growth, operational excellence, and customer experience consistency.

• Built and led high-performing leadership teams through strategic hiring, coaching, and succession planning, strengthening bench talent and retention.

• Delivered sales and profitability targets through disciplined performance management, KPI execution, and payroll and expense control.

• Executed district strategic and operational plans, analyzing performance metrics and implementing targeted action plans to improve results.

• Ensured brand standards across visual merchandising, product quality, service, safety, and asset protection.

• Streamlined operations to increase efficiency and reduce costs while maintaining compliance and service standards.

• Led cross-functional and district-wide initiatives, ensuring alignment and effective execution of company priorities.

• Resolved escalated customer and employee issues with sound judgment, protecting brand reputation and loyalty.

• Drove local marketing and promotional initiatives to increase foot traffic, brand visibility, and community engagement.

• Fostered a culture of accountability, engagement, and continuous improvement through ongoing coaching and performance feedback.

• Led 11 stores with $15M annual volume, delivering above-company sales results in FY13–FY14 and ranking #3 company-wide in KPI performance.
• Improved departmental performance 5–10% by analyzing reports, optimizing product allocation, and strengthening in-store execution.
• Owned full P&L responsibility, including payroll and expense control, consistently operating within company guidelines.
• Developed and coached 132 associates and leaders, driving engagement, retention, and performance through structured feedback and training.
• Led successful new store openings, overseeing staffing, training, and operational readiness.

• Led business growth across 13 stores with a combined annual volume of $31M, consistently outperforming company sales results for FY 2008–2012.
• Built and developed a high-performing sales leadership bench by emphasizing exceptional customer service, strategic relationship-building, and revenue generation.
• Drove store profitability and top-line growth through hands-on leadership of Store Managers, ensuring alignment with company goals, policies, and operational standards.
• Recruited, interviewed, and hired top-tier talent; implemented comprehensive training and ongoing development to strengthen performance and retention.
• Fostered performance-driven teams with clear vision and accountability for company, store, and individual growth objectives.
• Selected as Regional Communication Liaison, responsible for analyzing and disseminating KPI rankings and performance insights across 150 stores to drive best practices and results.

• Oversaw operations for 8 stores in Eastern NC, ensuring an on-brand, immersive shopping experience and top-tier product quality.
• Recruited, coached, and developed Store Managers and teams, building high-energy, performance-driven leaders and a strong talent pipeline.
• Drove district results with a focus on sales, SPT, UPT, and year-over-year growth, consistently outperforming targets.
• Implemented strategic and operational plans, using KPIs to track progress, optimize performance, and inspire accountability.
• Championed succession planning by identifying and promoting top external talent into leadership roles.
• Maintained safety, security, and loss-prevention standards while fostering a fun, inclusive, and passionate team culture.