Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Nancy Brandon

Nancy Brandon

Dousman,WI

Summary

Motivated to provide prompt, friendly and professional service at all times. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

12
12
years of professional experience

Work History

Operations Manager

Devil Dogs Delivery LLC
11.2019 - Current
  • Deliver Amazon packages in greater Milwaukee area and greater Madison area
  • Coordinated with owner in different operational issues and promotional activities.
  • Supervised/coached driver team of 70-90 employees to support operational excellence and excellent customer service.
  • Generated operational reports for management on weekly schedule.
  • Taught employees how to perform on daily job tasks and achieve service targets.
  • Evaluated employee performance and coached/trained to improve weak areas.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
  • Repaired and taught others how to repair small items on vehicles so we didn't have to take to shop.
  • Managed interviews and hiring process
  • Setting up/assessing pay and time
  • Managed the schedule for all employees.

Assistant Manager

Domino's
11.2019 - 06.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assisted in delivering when needed.
  • Managed 20 employees per day.
  • Worked there in February 2008- January 2011 as the same position.

Technician I

Charter NEX Films
08.2019 - 10.2019
  • Performed using floor motor forklift to transfer rolls of plastic to other side of warehouse.
  • Performed quality check on plastic film.
  • Cut tubes for plastic film to attach to while on machine.

Price and Signage Coordinator

Dick's Sporting Goods
11.2018 - 08.2019
  • Managed each department leads, 4, with Ad signs
  • Price change through scan and activate
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Audit each department in signage
  • Helped out in ship from store, cashier, and apparel.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Carried out day-day-day duties accurately and efficiently.

Supervisor, Customer Service/handler

Charlie's Bark Park
05.2017 - 10.2018
  • Monitor/take care of dogs
  • Gives bath and nail trims
  • Monitored up to 3 employees
  • Identified individual employee's unique work styles and adapted management methods.
  • Worked with management team to implement proper division of responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues and made appointments.

Seasonal Employee, Cashier/Retail Pricing Coordinator

Shopko Stores
05.2017 - 07.2017
  • Hung sale signs in each department
  • Stocked inventory from back room to sale floor.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Pricing Coordinator

Copp's Food Store
08.2014 - 04.2017
  • Audit each department in signage
  • Managed department leads, 5, with Ad signs
  • Plan-o-gram reset
  • Helped with receiving, cashier, book keeping, stocking and general merchandising.
  • Built and strengthened strategic relationships with vendors.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Cashier

Zinke's
05.2012 - 08.2014
  • Helped in general merchandising
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Human Resources Management

Waukesha County Technical College
Pewaukee, WI
07.2024 - Current

Early Childhood Education

Waukesha County Technical College
Pewaukee, WI

Medical Basics

Waukesha County Technical College
Pewaukee, WI

Skills

  • Customer Service (10 years)
  • Bookkeeping (3 years)
  • Organizational Skills
  • Inventory (3 years)
  • Supervisor (10 years)
  • Vehicle Safety and Maintenance
  • Efficiency and Time Management
  • Human Resources Administration
  • Management Scheduling and Time Records

Additional Information

  • Authorized to work in the US for any employer

Timeline

Human Resources Management

Waukesha County Technical College
07.2024 - Current

Operations Manager

Devil Dogs Delivery LLC
11.2019 - Current

Assistant Manager

Domino's
11.2019 - 06.2021

Technician I

Charter NEX Films
08.2019 - 10.2019

Price and Signage Coordinator

Dick's Sporting Goods
11.2018 - 08.2019

Supervisor, Customer Service/handler

Charlie's Bark Park
05.2017 - 10.2018

Seasonal Employee, Cashier/Retail Pricing Coordinator

Shopko Stores
05.2017 - 07.2017

Pricing Coordinator

Copp's Food Store
08.2014 - 04.2017

Cashier

Zinke's
05.2012 - 08.2014

Early Childhood Education

Waukesha County Technical College

Medical Basics

Waukesha County Technical College

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Nancy Brandon