Nancy Brandon
Dousman,WI
Summary
Motivated to provide prompt, friendly and professional service at all times. Multitasks and solves problems well to stay on top of fast-paced work.
Overview
12
12
years of professional experience
Work History
Operations Manager
Devil Dogs Delivery LLC
11.2019 - Current
- Deliver Amazon packages in greater Milwaukee area and greater Madison area
- Coordinated with owner in different operational issues and promotional activities.
- Supervised/coached driver team of 70-90 employees to support operational excellence and excellent customer service.
- Generated operational reports for management on weekly schedule.
- Taught employees how to perform on daily job tasks and achieve service targets.
- Evaluated employee performance and coached/trained to improve weak areas.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Repaired and taught others how to repair small items on vehicles so we didn't have to take to shop.
- Managed interviews and hiring process
- Setting up/assessing pay and time
- Managed the schedule for all employees.
Assistant Manager
Domino's
11.2019 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in delivering when needed.
- Managed 20 employees per day.
- Worked there in February 2008- January 2011 as the same position.
Technician I
Charter NEX Films
08.2019 - 10.2019
- Performed using floor motor forklift to transfer rolls of plastic to other side of warehouse.
- Performed quality check on plastic film.
- Cut tubes for plastic film to attach to while on machine.
Price and Signage Coordinator
Dick's Sporting Goods
11.2018 - 08.2019
- Managed each department leads, 4, with Ad signs
- Price change through scan and activate
- Marked-down clearance items and relocated merchandise to proper store areas.
- Audit each department in signage
- Helped out in ship from store, cashier, and apparel.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Carried out day-day-day duties accurately and efficiently.
Supervisor, Customer Service/handler
Charlie's Bark Park
05.2017 - 10.2018
- Monitor/take care of dogs
- Gives bath and nail trims
- Monitored up to 3 employees
- Identified individual employee's unique work styles and adapted management methods.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues and made appointments.
Seasonal Employee, Cashier/Retail Pricing Coordinator
Shopko Stores
05.2017 - 07.2017
- Hung sale signs in each department
- Stocked inventory from back room to sale floor.
- Marked-down clearance items and relocated merchandise to proper store areas.
Pricing Coordinator
Copp's Food Store
08.2014 - 04.2017
- Audit each department in signage
- Managed department leads, 5, with Ad signs
- Plan-o-gram reset
- Helped with receiving, cashier, book keeping, stocking and general merchandising.
- Built and strengthened strategic relationships with vendors.
- Marked-down clearance items and relocated merchandise to proper store areas.
Cashier
Zinke's
05.2012 - 08.2014
- Helped in general merchandising
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Human Resources Management
Waukesha County Technical College
Pewaukee, WI 07.2024 - Current
Early Childhood Education
Waukesha County Technical College
Pewaukee, WIMedical Basics
Waukesha County Technical College
Pewaukee, WISkills
- Customer Service (10 years)
- Bookkeeping (3 years)
- Organizational Skills
- Inventory (3 years)
- Supervisor (10 years)
- Vehicle Safety and Maintenance
- Efficiency and Time Management
- Human Resources Administration
- Management Scheduling and Time Records
Additional Information
- Authorized to work in the US for any employer
Timeline
Human Resources Management
Waukesha County Technical College
07.2024 - Current
Operations Manager
Devil Dogs Delivery LLC
11.2019 - Current
Assistant Manager
Domino's
11.2019 - 06.2021
Technician I
Charter NEX Films
08.2019 - 10.2019
Price and Signage Coordinator
Dick's Sporting Goods
11.2018 - 08.2019
Supervisor, Customer Service/handler
Charlie's Bark Park
05.2017 - 10.2018
Seasonal Employee, Cashier/Retail Pricing Coordinator
Shopko Stores
05.2017 - 07.2017
Pricing Coordinator
Copp's Food Store
08.2014 - 04.2017
Cashier
Zinke's
05.2012 - 08.2014
Early Childhood Education
Waukesha County Technical College
Medical Basics
Waukesha County Technical College