Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Brenes

5807 E 45th St.,Arizona

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Shangri-La Rv Resort
Yuma, AZ
04.2022 - 02.2025
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Updated and recorded customer or client information to maintain accounts.
  • Updated daily log book with information about visitors entering the premises.
  • Compiled data from various sources into organized reports for management review.
  • Scheduled and confirmed appointments and meetings for management team.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Sorted incoming mail and directed to correct personnel each day.

Clams Department Manager

Walmart
Yuma, AZ
06.2008 - 08.2023
  • Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
  • Directed the application of reserves on claims, ensuring accurate financial reporting and compliance with regulatory requirements.
  • Implemented training programs for claims staff, enhancing their skills in fraud detection, claim analysis, and customer service.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Oversaw the development and implementation of claims processing systems to improve efficiency and accuracy.
  • Motivated team members to maintain targeted turnaround time to obtain processing goals.
  • Established strong relationships with external partners, including adjusters, contractors, and medical providers, to streamline claims resolution.
  • Ensured that all departmental activities were conducted within regulatory guidelines.
  • Identified areas where process improvements could be made in order to reduce costs or increase efficiency.

Education

GED -

TMCC
Reno, NV
06-2008

Skills

  • Scheduling
  • Bookkeeping
  • Staff management
  • Time management
  • Security awareness
  • Reception desk management
  • Bilingual

Timeline

Receptionist

Shangri-La Rv Resort
04.2022 - 02.2025

Clams Department Manager

Walmart
06.2008 - 08.2023

GED -

TMCC

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Nancy Brenes