Seeking a career position of project manager, executive assistant, administrative assistant and customer service role in a full-time position. The passion for delivery outstanding customer service for the good of everyone. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
35
35
years of professional experience
Work History
Project and Business Manager
Southwestern Custom Construction, L.L.C.
05.2011 - 10.2023
Oversight of construction rehabilitation projects on residential properties; coordination and communication with project field techs, subcontractors, independent contractors, and equipment vendors; making sure projects meet building and health and safety standards
Monitor progress and construction quality; create bids, estimate costs; and make schedules so projects stay on time and under budget
QuickBooks Enterprise involved new customer setup, job setup, vendor setup, subcontractor setup, managing certificates of insurance, setting billing rate levels by employee, assigning all expenses to customers or jobs, comparing estimated costs to actual costs, tracking expiration dates of Workers Compensation and general liability insurance, and running reports designed for contractors
Customer/job invoicing, accounts payable and receivable, banking, and financial reports
Work scope included general contractors in Nevada and Arizona; continuous communication with investors; handling client presentations for work projects of ‘before and after’ project photos; oversight of business operations; writing policies and procedures, first draft of business plan, and phone calls with contractor boards in Nevada and Arizona; working with marketing manager to expand client base for company growth; HR role: wrote employee manuals for Nevada and Arizona; rewrote the new vendor acknowledgement, agreement, and guidelines package; researched state-specific labor laws.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Coordinated team schedules to keep shifts properly staffed during busy periods.
Executive Assistant to Chief Investment Officer & Head of Credit & Strategy Investment Director
Aviva Investors NA
10.2007 - 05.2011
Administrative support to department managers, the Risk Management team, and Credit Research portfolio managers
Meetings: coordinated materials, conference calls and video conferencing (Global reach)
Travel arrangements (Global)
Calendar scheduling for Credit and Strategy Investment Directors for activities between Aviva Investors NA, Aviva USA, and Aviva PLC
Presentations for Investments and Credit created and uploaded to SharePoint for parent company meetings.
Office Team Assignments - Administrative Assistant
Various
10.2006 - 10.2007
Administrative Assistant role in a law office in Johnston, Syngenta Seeds in Slater, Putco in Story City and Legal assistant at the Smith, Schneider, Stiles & Serangeli Law Firm, Des Moines, Iowa
Senior Executive Assistant
Iowa Telecom
10.1999 - 10.2005
Support President and management team
Position began as one of five people in a start-up company, going public after five years.
Supervision of executive assistants for executive management team
Meeting minutes and coordinated conference calls and meetings
Worked with board members and bankers
Travel arrangements for management: commercial flights, private flights, hotels
maintained scheduling of the president's daily agenda.
Administrative Assistant
MidAmerican Energy
05.1998 - 09.1999
Support the corporate development team, specializing in merger and acquisition activity.
Collaborated with the team, management, and other departments to recommend, develop, and implement innovative organizational strategies to maximize business productivity and support mergers.
Legal Assistant
Guide One Insurance
05.1988 - 05.1998
Support for general counseling
Oversight of collections, research, and writing
Supervised a college intern.
Education
Bachelor of Science - Corporate Financial Management
Upper Iowa University
Fayette, IA
12.2012
Skills
Floor and wall projects
Project plans and diagrams
Business development and planning
Understanding of business functions
Business understanding
Business practices understanding
Long-term business planning and execution
Business and financial acumen
Project development understanding
Business operations understanding
Project planning and development
Project manager supervision
Business management and development
Project estimation and bidding
Residential projects
Project and Program Management
Business development and retention
Understanding of client business requirements
Timeline
Project and Business Manager
Southwestern Custom Construction, L.L.C.
05.2011 - 10.2023
Executive Assistant to Chief Investment Officer & Head of Credit & Strategy Investment Director
Aviva Investors NA
10.2007 - 05.2011
Office Team Assignments - Administrative Assistant
Various
10.2006 - 10.2007
Senior Executive Assistant
Iowa Telecom
10.1999 - 10.2005
Administrative Assistant
MidAmerican Energy
05.1998 - 09.1999
Legal Assistant
Guide One Insurance
05.1988 - 05.1998
Bachelor of Science - Corporate Financial Management