Nancy Brungard
Springfield,MO
Summary
Quality Assurance Analyst with 5+ years of experience in SaaS platforms, specializing in content quality, regulatory compliance, and process improvement within insurance and SaaS environments. Skilled in performing QA audits on content, documentation, and workflows to ensure accuracy, consistency, and alignment with business and regulatory standards. Experienced in cross-functional collaboration with operations, compliance, and product teams to identify gaps, improve processes, and enhance overall quality. Strong background in validating complex systems, data accuracy, and user-facing content across multiple environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
WareHQ Labs (Briefli Platform)
Springfield, MO
08.2023 - 04.2026
- - Perform QA audits on application workflows, ensuring data accuracy and consistency across document processing and AI-driven features
- - Validate system-generated and user-facing content for accuracy, consistency, and alignment with business rules and user expectations
- - Identify process gaps in workflows and documentation, recommending improvements to increase accuracy, consistency, and operational efficiency
- - Collaborate with engineering, product, and operations teams to ensure quality standards are met across releases
- - Review and validate documentation, configurations, and outputs to ensure consistency and usability
- - Conduct regression, exploratory, and cross-environment testing (QA, UAT, staging) to ensure system stability
- - Investigate issues using AWS CloudWatch, identifying root causes such as API failures, data inconsistencies, and system errors
- - Support release readiness by coordinating validation efforts and ensuring compliance with defined quality standards
Quality Assurance Analyst
Next Level Solutions
Springfield, MO
01.2020 - 07.2023
- - Performed QA audits on insurance platform content, workflows, and documentation to ensure accuracy and compliance with business and regulatory standards
- - Tested property & casualty insurance systems, validating policy lifecycle processes including quote, bind, issue, and renewal
- - Ensured compliance with insurance business rules and regulatory requirements through detailed validation of policy data and workflows
- - Reviewed system-generated and user-facing content for accuracy, consistency, and adherence to business rules
- - Identified process gaps and worked with stakeholders to recommend and implement improvements
- - Collaborated with operations, compliance, and development teams to resolve defects and improve system quality
- - Executed regression, smoke, and release testing to ensure production readiness
- - Documented defects and tracked resolution using Jira and Azure DevOps
- - Supported QA team members through mentorship and guidance on testing practices
Education
Associate of Arts - undefined
Ozarks Technical Community College
Skills
- Content Quality Assurance
- QA Audits
- Regulatory Compliance
- Process Improvement
- Documentation Review
- Content Review & Editing
- Documentation Accuracy
- Business Rule Validation
- Defect Analysis
- Cross-Functional Collaboration
- Jira
- Confluence
- Azure DevOps
- Test Planning
- Regression Testing
- Manual Testing
- Data Validation
- Workflow Testing
- Communication Skills
Certification
- AINS (Associate in General Insurance)- Issued 2023
- ISTQB Certified Tester – Foundation Level (CTFL) – Issued 2026
Timeline
Quality Assurance Analyst
WareHQ Labs (Briefli Platform)
08.2023 - 04.2026
Quality Assurance Analyst
Next Level Solutions
01.2020 - 07.2023
Associate of Arts - undefined
Ozarks Technical Community College