Nancy Bubenik
Saint Louis,MO
Summary
Extensive nursing experience as a staff nurse, nursing educator and Women's Health Nurse Practitioner has provided me with ample customer service experience.
I have also acquired experience working in a call-center environment, both in an office setting and working autonomously in a work from home environment, processing complaints from consumers and healthcare professionals.
I believe that I would be a good addition to your team of customer service representatives.
Overview
15
15
years of professional experience
Work History
Women's Health Nurse Practitioner
Thrive St. Louis
Bridgeton, MO
06.2016 - 06.2019
- Performed annual exams examining patients for medical conditions involving age, menstruation, pregnancy and sexual health.
- Warned women of risks of sexually transmitted diseases and educated on methods of prevention.
- Educated and recommended birth control options to patients and educated on associated health risks.
- Counseled women and gave referrals to specialists for women diagnosed or at risk for breast cancer.
Quality Assurance Associate
Activis Pharmaceutical Via Net Effects INC.
St Louis, MO
10.2014 - 09.2015
- Work from home experience.
- Documented in-coming and out-going calls using standardized data base.
- Developed tool to improve collection of data and documentation of information using a standardized database.
- Helped with customer complaint investigations to improve quality and safety processes.
- Evaluated returned products for safety, functionality and other issues.
- Maintained neat, tidy work environment in office setting and work from home environment.
Women's Health Nurse Practitioner
SSM Maternal And Fetal Care Center
Maryville, IL
04.2013 - 11.2014
- Worked as a member of a team of Maternal-Fetal Medicine Specialists caring for women experiencing high-risk pregnancies.
- Diagnosed medical conditions, prescribed medications and ordered lab tests as needed.
- Developed and implemented a tool used by nurses in the office setting that increased compliance in patients with Gestational Diabetes.
Medical Information and Communications Associate
Activis Pharmaceutical Via Net Effects, INC.
Saint Louis, MO
11.2013 - 10.2014
- Working in a call center environment, with a team of pharmacists and nurses, provided information regarding over 30 pharmaceutical products.
- Provided in-depth information for the medications and the disease processes they treat.
- Answered client queries and complaints to provide strong customer service.
- Documented all information using a standardized data base.
- Re-directed calls to appropriated departments, i.e. drug safety, quality assurance,customer relations.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Built and maintained positive relationships with public by utilizing strategic plans.
Women's Health Nurse Practitioner
Midwest Maternal Fetal Medicine
St Louis, MO
11.2004 - 04.2013
- Worked with a team of Maternal-Fetal Medicine specialists caring for women experiencing high-risk pregnancies.
- Diagnosed medical conditions, prescribed appropriated medications when necessary and ordered lab tests as needed.
- Administered prenatal and postnatal care for mothers to include vitamin regimens, postnatal pain management, breastfeeding coaching and hormone imbalances.
- Performed annual exams examining patients for medical conditions involving age, menstruation, pregnancy sexual health.
- Developed and implemented a tool for office use that increased compliance in patients with Gestational Diabetes by 50%.
- Developed patient handouts that provided information to patients that decreased calls to nursing staff by 20%.
Education
Master of Science - Master of Nursing in Women's Health
University of Missouri - St Louis
St Louis, MO01.2001
Skills
- Extensive nursing experience
- Strong cognitive abilities
- Strong verbal and written skills
- Experience in educating patients, families and support staff
- Document of patient status using standardized electronic charting
- Individualized Care Plans
- Acute and Chronic Pain
- Medication Administration
- Women's Health Exams
- Preventive Care
Timeline
Women's Health Nurse Practitioner
Thrive St. Louis
06.2016 - 06.2019
Quality Assurance Associate
Activis Pharmaceutical Via Net Effects INC.
10.2014 - 09.2015
Medical Information and Communications Associate
Activis Pharmaceutical Via Net Effects, INC.
11.2013 - 10.2014
Women's Health Nurse Practitioner
SSM Maternal And Fetal Care Center
04.2013 - 11.2014
Women's Health Nurse Practitioner
Midwest Maternal Fetal Medicine
11.2004 - 04.2013
Master of Science - Master of Nursing in Women's Health
University of Missouri - St Louis