Nancy Bubenik
Saint Louis,MO
Summary
Extensive nursing experience as a staff nurse, nursing educator and Women's Health Nurse Practitioner has provided me with ample customer service experience.
I have also acquired experience working in a call-center environment, both in an office setting and working autonomously in a work from home environment, processing complaints from consumers and healthcare professionals.
I believe that I would be a good addition to your team of customer service representatives.
Overview
15
15
years of professional experience
Work History
Women's Health Nurse Practitioner
Thrive St. Louis
06.2016 - 06.2019
- Performed annual exams examining patients for medical conditions involving age, menstruation, pregnancy and sexual health.
- Warned women of risks of sexually transmitted diseases and educated on methods of prevention.
- Educated and recommended birth control options to patients and educated on associated health risks.
- Counseled women and gave referrals to specialists for women diagnosed or at risk for breast cancer.
Quality Assurance Associate
Activis Pharmaceutical Via Net Effects INC.
10.2014 - 09.2015
- Work from home experience.
- Documented in-coming and out-going calls using standardized data base.
- Developed tool to improve collection of data and documentation of information using a standardized database.
- Helped with customer complaint investigations to improve quality and safety processes.
- Evaluated returned products for safety, functionality and other issues.
- Maintained neat, tidy work environment in office setting and work from home environment.
Women's Health Nurse Practitioner
SSM Maternal And Fetal Care Center
04.2013 - 11.2014
- Worked as a member of a team of Maternal-Fetal Medicine Specialists caring for women experiencing high-risk pregnancies.
- Diagnosed medical conditions, prescribed medications and ordered lab tests as needed.
- Developed and implemented a tool used by nurses in the office setting that increased compliance in patients with Gestational Diabetes.
Medical Information and Communications Associate
Activis Pharmaceutical Via Net Effects, INC.
11.2013 - 10.2014
- Working in a call center environment, with a team of pharmacists and nurses, provided information regarding over 30 pharmaceutical products.
- Provided in-depth information for the medications and the disease processes they treat.
- Answered client queries and complaints to provide strong customer service.
- Documented all information using a standardized data base.
- Re-directed calls to appropriated departments, i.e. drug safety, quality assurance,customer relations.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Built and maintained positive relationships with public by utilizing strategic plans.
Women's Health Nurse Practitioner
Midwest Maternal Fetal Medicine
11.2004 - 04.2013
- Worked with a team of Maternal-Fetal Medicine specialists caring for women experiencing high-risk pregnancies.
- Diagnosed medical conditions, prescribed appropriated medications when necessary and ordered lab tests as needed.
- Administered prenatal and postnatal care for mothers to include vitamin regimens, postnatal pain management, breastfeeding coaching and hormone imbalances.
- Performed annual exams examining patients for medical conditions involving age, menstruation, pregnancy sexual health.
- Developed and implemented a tool for office use that increased compliance in patients with Gestational Diabetes by 50%.
- Developed patient handouts that provided information to patients that decreased calls to nursing staff by 20%.
Education
Master of Science - Master of Nursing in Women's Health
University of Missouri - St Louis
St Louis, MO01.2001
Skills
- Extensive nursing experience
- Strong cognitive abilities
- Strong verbal and written skills
- Experience in educating patients, families and support staff
- Document of patient status using standardized electronic charting
- Individualized Care Plans
- Acute and Chronic Pain
- Medication Administration
- Women's Health Exams
- Preventive Care
Timeline
Women's Health Nurse Practitioner
Thrive St. Louis
06.2016 - 06.2019
Quality Assurance Associate
Activis Pharmaceutical Via Net Effects INC.
10.2014 - 09.2015
Medical Information and Communications Associate
Activis Pharmaceutical Via Net Effects, INC.
11.2013 - 10.2014
Women's Health Nurse Practitioner
SSM Maternal And Fetal Care Center
04.2013 - 11.2014
Women's Health Nurse Practitioner
Midwest Maternal Fetal Medicine
11.2004 - 04.2013
Master of Science - Master of Nursing in Women's Health
University of Missouri - St Louis
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