NANCY BULLER
Independence,MO
Summary
I'm a hardworking and motivated Manager with 25 years of experience and record of success in financial industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
MANAGER BUSINESS SUPPORT
UMB Bank
KANSAS CITY, MO
03.1997 - 03.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05-1976
Skills
- Staff Development
- Rule Enforcement
- Staff Supervision
- Staff Management
- Team Leadership And Direction
- Compliance Monitoring
- Training And Coaching
- Staff Training/Development
- Employee Performance Monitoring
- Employee Development
- New Employee Training
- Performance Coaching
- Customer Service
- Attention To Detail
Accomplishments
- Completed training courses at UMB: Diversity and Management.
- Received several performance awards: Pillar of Strength and Impact Award
Timeline
MANAGER BUSINESS SUPPORT
UMB Bank
03.1997 - 03.2023
High School Diploma -
Raytown Sr. High School
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