Nancy Caballero
Houston,TX
Summary
A position where I can utilize my experience in customer service and be an asset to a company where I can grow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bilingual Front Desk Administrative Assistant
Women’s Healthcare Associates Obstetrics and Gynecology
07.2023 - Current
- Improved customer satisfaction through efficient front desk support and professional service.
- Handled sensitive information with discretion, ensuring strict confidentiality.
- Managed incoming phone calls, directing them to appropriate personnel for efficiency.
- Verified patient insurance coverage, including deductibles and co-pays, prior to appointments.
- Reviewed appointment schedules to ensure up-to-date insurance information, notifying patients of issues.
- Supported staff with various administrative tasks to enhance overall workflow efficiency.
- Maintained a clean and organized reception area to create a welcoming environment.
- Managed phone and email correspondence along with incoming and outgoing mail.
Bilingual Results Department Assistant
Stroke Scan Plus
02.2022 - 07.2023
- Review and process images and results for the patient
- Schedule meetings, interviews and order supplies
- Assist patients at all times
- Monitoring incoming multi-client emails
- Answering phone calls for patients clarifying any questions about their results
- Sending patients information they request
- Maintain spreadsheet for Doctors
- Organize and manage the storage for all blood supplies
- Send supplies to technicians or Doctors they request
- Fax patients information to Doctors upon their request
- Give information that the company provides
- Register new clients
- Medical Assistant
- Order and coordinate group breakfast, brunch or lunch for meetings
Lead Teacher Toddler Room
The Little Learning Place
08.2018 - 08.2020
- Detail oriented
- Highly adaptable
- First Aid/CPR certified
- Experience with newborns-preschoolers
- Attentive to parental concerns
- Excellent leadership skills in the classroom
- Helped managed classrooms with 22 kids ranging from 2 to 5 year olds.
- Helped students clean after themselves during lunch.
- Potty trained toddlers
- Responsible for developmental lesson plans and different activities for the students.
- Responsible for providing instruction, guidance, structure and supervision.
- Responsible to have the classroom neat, cleaned and organized at all times.
- Frequently contact and work with parents over students development and behavior as well as maintain records and open communication about student physical development and health.
- Appreciated by families helping and caring for the students education and development.
Sales Manager
Bed Bath & Beyond
03.2010 - 08.2018
- Assist customers at all times
- Open and close cash registers, such as counting money, separating coupons, and balancing cash drawers daily.
- Help customers attain merchandise at other store locations when out of stock.
- Describe, operate, and explain merchandise to customers.
- Arrange and display merchandise for sale as well as ticket items.
- Restock, down stock, and top stock merchandise.
- Answer phones when needed and deliver messages in a timely manner.
- Place orders for customers to be shipped to desired location.
Education
High School Diploma -
Scarborough High School
Houston, TX05.2008
Skills
- Administrative and clerical skills
- Sales management
- Childcare and early education
- Classroom management and experience
- Curriculum development
Certification
- First Aid Certification
- CPR Certification
Languages
English, Spanish - Fluent
Timeline
Bilingual Front Desk Administrative Assistant
Women’s Healthcare Associates Obstetrics and Gynecology
07.2023 - Current
Bilingual Results Department Assistant
Stroke Scan Plus
02.2022 - 07.2023
Lead Teacher Toddler Room
The Little Learning Place
08.2018 - 08.2020
Sales Manager
Bed Bath & Beyond
03.2010 - 08.2018
High School Diploma -
Scarborough High School
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