Summary
Overview
Work History
Education
Skills
References
Timeline
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Nancy Cain

Bolingbrook,IL

Summary

Compassionate Life Skills support staff, helping clients develop important skills in self-care, nutrition and social interaction. Uses instruction and hands-on support to model positive behaviors and train in important techniques like grooming and paying bills. Offers expert assistance for routine needs and emergency situations.

Overview

38
38
years of professional experience

Work History

Life Skills Trainer/Support Staff

Little Friends, Inc.
04.2008 - 03.2021
    • Improved client self-sufficiency by providing comprehensive life skills training and support.
    • Enhanced individual progress through personalized goal-setting and monitoring of achievements.
    • Delivered practical guidance on daily living activities, promoting independent living among clients.
    • Increased client confidence by fostering positive attitudes towards personal development and growth.
    • Contributed to the overall well-being of clients by addressing physical, mental, emotional, and social needs through tailored interventions.
    • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
    • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
    • Offered training on personal hygiene and grooming skills.
    • Administered medications.
    • Provided insight and ideas to promote client growth.
    • Maintained detailed, confidential client files.

Secretary

The Lincoln Foundation For Performance Excellence
05.2005 - 03.2008
    • Enhanced office efficiency by streamlining filing systems and organizing documents.
    • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
    • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
    • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
    • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
    • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
    • Answered multi-line phone system and enthusiastically greeted callers.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Entered data into system and updated customer contacts with information to keep records current.

Traffic Clerk

TNT Logistics
02.2004 - 03.2005
  • Enhanced overall transportation efficiency with diligent tracking and documentation of shipment details.
  • Maintained accurate inventory records to ensure seamless order fulfillment and customer satisfaction.
  • Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
  • Processed required paperwork to expedite handling of shipped and received goods.

Secretary

Tellabs, Inc.
01.1983 - 06.2003
  • Senior Secretary 1998-2003
  • Facilities Dept. 1993-1998
  • Manufacturing 1983-1993

Education

High School Diploma -

Naperville Central High School
Naperville, IL
06.1974

Skills

    • Client Documentation
    • Problem-Solving Skills
    • Kitchen Safety
    • Interpersonal Skills
    • Problem Solving
    • Active Listening
    • Effective Communication
    • Healthy Living
      • Stress Management
      • Maintaining Client Records
      • Collaboration and Teamwork
      • CPR/AED
      • Grounding Techniques
      • Nonviolent Crisis Intervention
      • Coping Techniques
      • Life Skills Development

References

References available upon request.

Timeline

Life Skills Trainer/Support Staff

Little Friends, Inc.
04.2008 - 03.2021

Secretary

The Lincoln Foundation For Performance Excellence
05.2005 - 03.2008

Traffic Clerk

TNT Logistics
02.2004 - 03.2005

Secretary

Tellabs, Inc.
01.1983 - 06.2003

High School Diploma -

Naperville Central High School

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Nancy Cain