NANCY CALVO
Forest Hills,NY
Summary
Bilingual Executive Office Assistant with extensive experience providing office support to various corporate organizations. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
15
15
years of professional experience
Work History
Member Experience Specialist
RemX Specialty Staffing / Nations Benefits
10.2024 - 02.2025
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed. Averaged 50-70 automated-dialer calls per day
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
Executive Administrative Assistant
Day & Zimmerman Yoh Services
09.2022 - 02.2024
- Provided Support and Assistance to the following Music Entertainment Executives: SVP, International Marketing
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Estimator
Mecho Shades/The Forum
05.2019 - 03.2020
- Responsible for processing proposals; recording retention; addressing customer concerns and questions; and working to meet or beat formalized goals and objectives
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Prepared bids and proposals to submit to clients and secure new business.
- Attended project meetings to provide updates and insights on project costs.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Administrative Assistant
Express Pros, PK Management, PK
02.2016 - 02.2019
- Management- Schedule maintenance vendors for repairs needed at various properties
- Answered multi-line phone system (averaged 20-30 calls daily) routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Culmin Staffing
10.2009 - 01.2016
- Assigned various assignments both temporary and long term
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system ( averaged 30-50 calls per day) routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Kingsborough Community College
Brooklyn, NYSkills
- Information Confidentiality
- Travel Coordination
- Confidentiality
- Schedule Management
- Expense Reporting
- Travel Arrangements
- Event Coordination
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
References
References available upon request.
Languages
Spanish
Full Professional
Timeline
Member Experience Specialist
RemX Specialty Staffing / Nations Benefits
10.2024 - 02.2025
Executive Administrative Assistant
Day & Zimmerman Yoh Services
09.2022 - 02.2024
Estimator
Mecho Shades/The Forum
05.2019 - 03.2020
Administrative Assistant
Express Pros, PK Management, PK
02.2016 - 02.2019
Administrative Assistant
Culmin Staffing
10.2009 - 01.2016
Kingsborough Community College
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