Nancy Campos
Bartow,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Boyd LLC. Excelled in bilingual communication and problem-solving, enhancing customer satisfaction and loyalty. Demonstrated proficiency in tech, including Microsoft Word, and a knack for critical thinking. Achieved notable increases in repeat business through empathetic client relationships and effective upselling techniques. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PC Creative
01.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Boyd LLC
05.2020 - 12.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Intake Coordinator Counseling Center
Holistic Counseling Center
01.2023 - 03.2023
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Sales Representative
Younique Cosmetics
01.2015 - 01.2016
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Phone Representative
Telcel
01.2012 - 05.2012
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Activation on new equipment.
Education
High School Diploma -
Colegio De Bachilleres
Mexico01-2012
Skills
- Bilingual (english and spanish)
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to detail
- Data Entry
- Computer Skills
- Microsoft Word and Google Suite Proficient
- Dependable
- Teamwork
- Organization
- Time Management
- Phone, chat and email proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PC Creative
01.2024 - 06.2024
Intake Coordinator Counseling Center
Holistic Counseling Center
01.2023 - 03.2023
Customer Service Representative
Boyd LLC
05.2020 - 12.2023
Sales Representative
Younique Cosmetics
01.2015 - 01.2016
Customer Service Phone Representative
Telcel
01.2012 - 05.2012
High School Diploma -
Colegio De Bachilleres
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