NANCY CANN
Jacksonville,FL
Summary
Dynamic professional with diverse work experience seeking fulltime ot part time position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Consultant
HEALTHCARE QUALITY ASSISTANCE LLC
Jacksonville, FL
01.2019 - 09.2023
- Collaborated with 15 Veterans Administration Hospitals in the Central and Southern Plains to successfully maintain compliance and prepare for The Joint Commission survey as well any surveys conducted by the VA.
- Communicated new standards and recommended interventions to meet standards
- Consulting in regulatory compliance, quality, and patient safety.
- Led quality improvement initiatives to enhance patient care processes.
- Drove strategic planning sessions aimed at aligning organizational goals with regulatory standards.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase compliance.
- Generated reports detailing findings and recommendations.
Performance Improvement Coordinator/System PI Lead
BAPTIST MEDICAL CENTER BEACHES/CLAY/SOUTH
Jacksonville, FL
01.2014 - 01.2019
- Reported to VP of Quality and Director of Quality.
- Maintained continual readiness for regulatory compliance through mock surveys and weekly walkabouts
- RCA/FMEA facilitator
- Mentored staff on quality and patient safety
- Utilized data analytics tools to create clinical indicator dashboard for nursing. Adopted across system.
- Led facility-based and system-wide multidisciplinary committees
- Identified, planned and implemented quality and performance improvement activities.
- Led Falls Team to reduce falls with injury below the national average.
- Baptist Medical Center Beaches is a 146 bed community hospital serving beaches area. Baptist Medical Center South is a full service 291 bed hospital serving southern Duval and northern St. Johns counties. Baptist Clay is currently a free-standing emergency department with a dedicated pediatric emergency department and ambulatory surgery unit.
RCA/FMEA Facilitator
BAPTIST HEALTH SYSTEM
Jacksonville, FL
01.2009 - 01.2019
- Facilitated RCA/FMEAs across the system
- Regional five hospital system serving Northeast Florida and Southeast GA. Comprised of 5 hospitals and 4 free-standing emergency departments. 926 beds.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
NDNQI Site and Survey Coordinator
BAPTIST HEALTH SYSTEM
Jacksonville, FL
01.2009 - 01.2019
- Participated in selection of NDNQI data collection
- Created data outcome graphs for collected data
- Recognized as content expert in NDNQI data collection and nursing surveys
- Increased Nursing Survey participation
- Coordinated survey distribution and collection processes to enhance data accuracy and response rates.
EXCEL Professional Development Program Coordinator
BAPTIST HEALTH SYSTEM
Jacksonville, FL
01.2007 - 01.2019
- Oversaw professional development program for system nursing.
- Redesigned program to include nursing assistants and surgical technicians
- Mentored non-nursing departments to develop similar programs
- Consultant for external hospitals in program development
- Led system ExCEL Committee
- Regional five hospital system serving Northeast Florida and Southeast GA. Comprised of 5 hospitals and 4 free-standing emergency departments. 926 beds.
Performance Improvement Coordinator/System PI Lead
BAPTIST MEDICAL CENTER JACKSONVILLE
Jacksonville, FL
01.2007 - 01.2014
- Reported to VP of Quality and CNO.
- Reduced Hospital-acquired pressure injuries by 50%
- Recognized by NDNQI and ANA in HAPI reduction. Published article in NDNQI material.
- Collaborated with cross-functional teams to align goals and optimize patient care processes.
- Analyzed performance metrics to identify opportunities for operational enhancements.
- Presented on national webinars and teleconferences on Hospital Acquired Pressure Injuries program.
- Identified, planned and implemented quality and PI projects across the facility
- Obtained Six Sigma Green Belt
Nurse Auditor
K.E.Y.S. MEDICAL REVIEW
Jacksonville, FL
01.2011 - 01.2013
- Medical Chart utilization review for submission of insurance claim
- Medical review company serving the state of FL
- Reviewed coding practices for consistency and accuracy, promoting appropriate reimbursement levels for services provided.
Clinical Outcomes Specialist
BAPTIST MEDICAL CENTER BEACHES
Jacksonville Beach, FL
01.2005 - 01.2007
- Reported to CNO and CEO.
- Created and developed the position of Performance Improvement/Clinical Outcomes Specialist for the facility.
- Initial assessment and identification of regulatory compliance needs.
- Redesigned PI Council from heavy management/leadership structure to frontline staff participation
- Partnered with nursing and medical staff to develop and trend PI indicators based on national standards and best practice
- Initiated Rapid Response Teams
- Successful initial Magnet Survey
- 146 bed community hospital serving the Jacksonville Beaches area.
Perioperative/PACE Nurse
BAPTIST EYE INSTITUTE
Jacksonville, FL
01.2004 - 01.2005
- Collaborated with physician offices and Anesthesia Department to assess patients pre-operatively for potential high risks
- Prepared patients for ophthalmic surgery
- Recovered ophthalmic patients
- Eye surgery center serving northeast FL and southeast GA.
- Educated patients on eye care practices and post-operative instructions to improve recovery rates.
- Monitored vital signs and responded promptly to changes in patient conditions during procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
Clinical Adjunct Instructor- Adult Health II
ST. JOHNS RIVER COMMUNITY COLLEGE
Orange Park, FL
01.2004 - 01.2005
- Prepared student assignments
- Mentored and supported nursing students in the clinical setting
- Evaluated student performance through assessments and provided constructive feedback.
- Prepared pre- and post-clinical educational opportunities to promote critical thinking and engagement among students.
- Full service accredited college serving Clay, Putnam, and St, Johns counties.
Hospital Development Coordinator
FLORIDA TISSUE SERVICES
Pensacola/Jacksonville, FL
01.2002 - 01.2004
- Reported to CEO
- Provided public and professional education on tissue donation
- Hospital contracts
- Provided contracted hospitals with tissue donation potential and recovery data
- Assisted organ procurement agency with chart review to identify potential tissue and eye donors.
- Non-profit Tissue donation recovery offering donation option. Servicing north FL. Worked remotely.
Hospital Development Coordinator
NORTH FLORIDA LIONS EYE BANK
Jacksonville, FL
01.1996 - 01.2002
- Liaison to north Florida Lions Clubs
- Public and Professional education on eye donation and eye banking
- Presented eye bank education programs at two national ASORN conferences
- Provided support to donor and recipient families
- Reviewed donor charts for quality and completeness
- Ensured regulatory compliance (CMS, AHCA, EBAA)
- Provided hospitals with donation and recovery data
- Not-for-profit eye bank servicing 74 hospitals in north FL. Recovered eye tissue for transplantation and research.
Perioperative/PACE Nurse
BAPTIST EYE INSTITUTE
Jacksonville, FL
01.1993 - 01.1996
- Collaborated with physician offices and Anesthesia Department to assess patients pre-operatively for potential high risks
- Prepared patients for ophthalmic surgery
- Recovered ophthalmic patients
- Eye surgery center serving northeast FL and southeast GA.
Emergency Room Staff RN
JACKSONVILLE MEDICAL CENTER
Jacksonville, FL
01.1988 - 01.1992
- 107 bed private D.O. hospital. 10 bed Emergency Room.
Trauma Center RN
UNIVERSITY MEDICAL CENTER
Jacksonville, FL
01.1986 - 01.1992
- Five bed Level I trauma center.
- Initial setup of trauma center
- Developed center work schedule based on study of patient volume times
- Created quality review checklist
- Regional academic health center/ 695 bed full-service hospital serving northeast FL. Level I Trauma Center.
Emergency Department RN
UNIVERSITY MEDICAL CENTER
Jacksonville, FL
01.1984 - 01.1986
- Assistant Charge Nurse
- Preceptor to new RNs
- Regional academic health center/ 695 bed full-service hospital serving northeast FL. Level I Trauma Center.
EMT
UNIVERSITY MEDICAL CENTER
Jacksonville, FL
01.1978 - 01.1981
- Initial assessment of patients
- Orthopedic appliance applications (Robert Jones, etc.)
- Regional academic health center/ 695 bed full-service hospital serving northeast FL. Level I Trauma Center.
Registration Clerk
UNIVERSITY MEDICAL CENTER
Jacksonville, FL
01.1977 - 01.1978
- Regional academic health center/ 695 bed full-service hospital serving northeast FL. Level I Trauma Center.
Education
Master of Science - Nursing
Florida Junior College
Jacksonville, FLBachelor of Science - Nursing
University of Phoenix
Jacksonville, FLAssociate of Science - Nursing
Florida Junior College
Jacksonville, FLNo Degree - DNP (completed 4 Courses)
Jacksonville University
Jacksonville, FLSkills
- Problem-solving
- Team leadership & development
- Client relationships
- Analytical thinking
- Issue resolution
- Continuous improvement
- Analysis & evaluation
- Best practices implementation
- Process improvement
- Data analytics
- Performance tracking
Accomplishments
- Author of “Utilizing a Multi-faceted Approach to Improving nosocomial Pressure Ulcers,” published in Sustained Improvement in Nursing Quality Hospital Performance on NDNQI Indicators 2007-2008, ANA National Center for Nursing Quality. January 2009.
Affiliations
- Florida Association for Healthcare Quality, President, 2021
- National Association for Healthcare Quality
- Great 100 Nurses of Northeast Florida, Inc., President, 2013-2021
Certification
- Certified Joint Commission Professional, The Joint Commission - [2015-current]
Timeline
Consultant
HEALTHCARE QUALITY ASSISTANCE LLC
01.2019 - 09.2023
Performance Improvement Coordinator/System PI Lead
BAPTIST MEDICAL CENTER BEACHES/CLAY/SOUTH
01.2014 - 01.2019
Nurse Auditor
K.E.Y.S. MEDICAL REVIEW
01.2011 - 01.2013
RCA/FMEA Facilitator
BAPTIST HEALTH SYSTEM
01.2009 - 01.2019
NDNQI Site and Survey Coordinator
BAPTIST HEALTH SYSTEM
01.2009 - 01.2019
EXCEL Professional Development Program Coordinator
BAPTIST HEALTH SYSTEM
01.2007 - 01.2019
Performance Improvement Coordinator/System PI Lead
BAPTIST MEDICAL CENTER JACKSONVILLE
01.2007 - 01.2014
Clinical Outcomes Specialist
BAPTIST MEDICAL CENTER BEACHES
01.2005 - 01.2007
Perioperative/PACE Nurse
BAPTIST EYE INSTITUTE
01.2004 - 01.2005
Clinical Adjunct Instructor- Adult Health II
ST. JOHNS RIVER COMMUNITY COLLEGE
01.2004 - 01.2005
Hospital Development Coordinator
FLORIDA TISSUE SERVICES
01.2002 - 01.2004
Hospital Development Coordinator
NORTH FLORIDA LIONS EYE BANK
01.1996 - 01.2002
Perioperative/PACE Nurse
BAPTIST EYE INSTITUTE
01.1993 - 01.1996
Emergency Room Staff RN
JACKSONVILLE MEDICAL CENTER
01.1988 - 01.1992
Trauma Center RN
UNIVERSITY MEDICAL CENTER
01.1986 - 01.1992
Emergency Department RN
UNIVERSITY MEDICAL CENTER
01.1984 - 01.1986
EMT
UNIVERSITY MEDICAL CENTER
01.1978 - 01.1981
Registration Clerk
UNIVERSITY MEDICAL CENTER
01.1977 - 01.1978
Master of Science - Nursing
Florida Junior College
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Florida Junior College
No Degree - DNP (completed 4 Courses)
Jacksonville University
Clinical Nursing
Staff Nurse, Assistant Charge Nurse, PACE Nurse, Ambulatory Surgery RN, 1978-1999
Presentations Publications
- CPHQ Review Course Instructor, Lake Mary, FL, 2017-05-01
- CPHQ Review Course Instructor, Tampa, FL, 2016-05-12
- CPHQ Review Course Instructor, Jacksonville, FL, 2016-03-20
- CPHQ Review Course Instructor, Orlando, FL, 2013-04-01
- FHA/Florida Hospital Association HRET/Health Research Education Trust HEN/Hospital Engagement Network Harm Across the Board Regional Meetings Practical Strategies to Reduce Pressure Ulcers and Falls, 2013-07-13
- FHA HEN Office Hours Webinar Best Practice in Action: Baptist Medical Center Jacksonville, 2013-02-13
- CMS/Partnership for Patients Pressure Ulcer Pacing Event Best Practices Pressure Ulcer Prevention Baptist Medical Center Jacksonville webinar, 2013-01-28
- ANA/NCNQ webinar The $$$ and Sense of Pressure Ulcers. Pressure Ulcer Prevention Protocol PUPP, 2010-09-01
- Utilizing a Multi-faceted Approach to Improving Nosocomial Pressure Ulcers. Sustained Improvement in Nursing Quality Hospital Performance on NDNQI Indicators, 2009-01-01
- NDNQI webinar Utilizing a Multi-faceted Approach to Improving Nosocomial Pressure Ulcers, 2009-03-01
- Nursing Leadership Academy: Quality and Clinical Excellence Faculty. Baptist Health., 2007-11-28
- American Society of Ophthalmic Registered Nurses. Annual Conference. The Gift of Sight is Precious: Pass It On., Orlando, FL, 2002-10-01
- American Society of Ophthalmic Registered Nurses. Annual Conference. The Gift of Sight is Precious: Pass It On., Dallas, TX, 2000-10-21
Education Licenses Certifications
- MSN, 2007, University of Phoenix, Jacksonville, FL
- BSN, 2005, University of Phoenix, Jacksonville, FL
- ADN, 1984, Florida Junior College, Jacksonville, FL
- RN, currently licensed in FL
- CPHQ Certified Professional in Healthcare Quality, current
- CJCP Certified Joint Commission Professional, current
Credentials
- MSN
- RN
- CJCP
Great 100 Nurses
Nominated and selected as a Great 100 Nurse in North Florida