NANCY CAPOTE
Richardson
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
27
27
years of professional experience
Work History
Office Manager
La-z-boy Furniture Galleries
Farmers Branch
03.2024 - Current
- Managed daily office operations and ensured smooth workflow among staff.
- Oversaw inventory management and procurement of office supplies and equipment.
- Maintained accurate records for financial transactions and vendor communications.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
Several Positions
App_ based Jobs On Demand
Dallas
02.2022 - 06.2024
- Babysitter
- Delivery
- Dog Walking, Pet Care
- Warehouse work.
- Food Pantry.
- Volunteer Work.
- Child Transportation.
- Refugee Support Worker.
Office Manager
IPIC Entertainment
Fairview
02.2013 - 06.2022
- Efficiently facilitate mass volume applicant tracking through CareerPlug.
- Onboard all exempt and non-exempt employees by verifying I-9 using E-verify, processing onboarding paperwork, at least 6-8 employees weekly.
- Responsible for maintaining all work performance documentation and employee termination in SharePoint and ADP Workforce.
- Submit unemployment through ADP Casebuilder.
- Expertly process payroll for over 120 employees using ADP Workforce and Evention on a biweekly basis with at least 90 percent accuracy.
- Proactively communicated with HR concerning onboarding and termination of employees.
- Proficiently educated employees with training from HR to complete their yearly employee benefits.
- Accurately report revenue, funding, and expenses on a weekly and monthly basis.
- Actively worked with the accounting department to ensure proper reporting of all invoices for restaurant and theatre using Restaurant Magic.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
Accounts Receivable
D.S.A Factors
Chicago
12.2001 - 07.2008
- Posting customer payments by recording checks.
- Analyzing customer accounts and generating monthly statements of account activity.
- Ensuring timely collection of outstanding balances from customers.
- Generating reports on accounts receivable status.
- Verifying accuracy of all data entry related to Accounts Payable and Receivable activities prior to posting into general ledger system.
- Assisting with month-end closing activities as required.
- Participating in special projects or assignments when requested.
- Used accounting software to enter and post accounts receivable documents.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Updating customer account information as needed in order to maintain accuracy of records.
- Providing administrative support to Accounts Payable and Receivable staff as needed.
Teller /Sales Associate
5/3rd Bank
Itasca
12.2000 - 12.2001
- Handled inbound calls from customer's, determined customers needs, problem solve and respond by answering questions and resolving issues.
- Used math solving skills to ensure accounts were accurate.
- Extremely organized and relentless about prioritizing critical tasks.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold additional bank products when applicable to meet customer needs.
- Processed wire transfers for customers both domestically and internationally.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Explained the features of various banking products available to customers.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Customer Service Sales Specialist
B & P Movers
Chicago
06.1998 - 11.2000
- In this busy and fast-paced environment, provided courteous, friendly, and efficient customer service to customers and team members.
- Scheduled employees and assigned them to work sites.
- Completed clerical duties such as payroll, A/R and A/P.
- Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications.
- Utilize sales proficiency to secure critical sales.
- Schedule and coordinate customer moves.
- Achieve daily, monthly, and yearly sales goals and customer satisfaction goals.
- Prepare and accurately complete all required paperwork.
Education
High School Diploma -
Chicago, ILSkills
- Bilingual
- Attention to detail
- Customer service skills
- Time management skills
- Ability to work in a fast-paced environment
- Leadership skills
- Ability to accept criticism
- Decision-making skills
- Problem-solving skills
- Bookkeeping
- Data entry
- Team supervision
- Workforce management
- Employee supervision
- Expense reporting
- Billing
- Policy development
- Contract administration
- Staff hiring
- Administrative support
- Office management
- Travel coordination
- Mail handling
- Event coordination
- scheduling
- Payroll processing
- Training
- Coaching
- Clerical support
Timeline
Office Manager
La-z-boy Furniture Galleries
03.2024 - Current
Several Positions
App_ based Jobs On Demand
02.2022 - 06.2024
Office Manager
IPIC Entertainment
02.2013 - 06.2022
Accounts Receivable
D.S.A Factors
12.2001 - 07.2008
Teller /Sales Associate
5/3rd Bank
12.2000 - 12.2001
Customer Service Sales Specialist
B & P Movers
06.1998 - 11.2000
High School Diploma -
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