NANCY CAPPS
HUBERT,NC
Summary
Dedicated customer service professional with a keen eye for detail, excelling in fast-paced environments. Skilled at assisting individuals during high-stress situations, maintaining a positive attitude and calm demeanor throughout. Experienced in working with people from all sections of life, ensuring effective communication and problem-solving skills in diverse settings.
Overview
33
33
years of professional experience
Work History
Emergency Medical Technician
DANVILLE LIFE SAVING CREW
01.2019 - 01.2022
- Provided excellent care and emotional support to persons in their most challenging time of need
- Provided excellent verbal documentation to hospital staff to ensure a safe and easy transfer of patient care
- In-depth after-action documentation on patient care and patient transfer
- Paid employee and volunteer for this agency
HR Assistant
SOUTHERN VIRGINIA MENTAL HEALTH
01.2017 - 01.2019
- Assisted employees on work-related issues, benefits, and policies including disability, leave of absence, FMLA, vacation
- Maintained confidential personnel files for all employees
- Onboard training for all new personnel
Accounts Receivable
COMMONWEALTH HOME HEALTH CARE
01.2015 - 01.2018
- Provided excellent customer service to inquiries of insurance co-payments
- Accepted payments over the phone from patients for medical consumables
- Worked with insurance companies and physician offices to ensure customers were provided with correct information to make informed decisions
Real Estate Agent
OCEAN ATLANTIC SOTHEBY'S INT'L REALTY
01.2013 - 01.2015
- Initiated contact with potential clients, show homes, educate clients on the market, write offers and negotiate on behalf of clients with exceptional customer service.
Contracts Administrator
WILKINSON AND ASSOCIATES
01.2008 - 01.2013
- Managed sales commission process to achieve contractual agreements promptly, including calculation, data entry, check preparation and disbursement
- Oversaw contract processes and procedures for sales force of more than 800 real estate agents
- Reviewed contracts to assure compliance with company and industry regulations
Human Resources Administrator (PSA)
PULTE HOMES
01.2004 - 01.2008
- Company Overview: fortune 200 company
- Managed the human resources and training function in a division of 200+ employees for a fortune 200 company with offsite supervision from a Human Resources Manager
- Counseled employees on work-related issues, benefits, and policies including disability, leave of absence, FMLA, vacation
- Developed, organized and maintained confidential personnel files for all employees
- Managed the employee compensation program
- Managed OSHA and Worker's Compensation
- Trained personnel CPR and First Aid courses required by OSHA
- Payroll for all commissioned employees
- College Recruiter for the Maryland Division of Pulte Homes
- Onboard training for all new personnel
- Fortune 200 company
Administrative Assistant and Contract Manager
PULTE HOMES
01.1989 - 01.2004
- Served as liaison between clients, attorneys, lenders, government agencies, corporate personnel, and contractors to ensure prompt, effective settlements
- Developed a monitoring system for key benchmarks in the administrative process which was used to educate personnel and support company guidelines and deadlines
- Analyzed and kept a computerized cost system
- Managed the customer communication process
Education
High School Diploma -
George Washington High School
Danville, VA06-1976
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
Timeline
Emergency Medical Technician
DANVILLE LIFE SAVING CREW
01.2019 - 01.2022
HR Assistant
SOUTHERN VIRGINIA MENTAL HEALTH
01.2017 - 01.2019
Accounts Receivable
COMMONWEALTH HOME HEALTH CARE
01.2015 - 01.2018
Real Estate Agent
OCEAN ATLANTIC SOTHEBY'S INT'L REALTY
01.2013 - 01.2015
Contracts Administrator
WILKINSON AND ASSOCIATES
01.2008 - 01.2013
Human Resources Administrator (PSA)
PULTE HOMES
01.2004 - 01.2008
Administrative Assistant and Contract Manager
PULTE HOMES
01.1989 - 01.2004
High School Diploma -
George Washington High School
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