NANCY CAPPS
HUBERT,NC
Summary
Dedicated customer service professional with a keen eye for detail, excelling in fast-paced environments. Skilled at assisting individuals during high-stress situations, maintaining a positive attitude and calm demeanor throughout. Experienced in working with people from all sections of life, ensuring effective communication and problem-solving skills in diverse settings.
Overview
33
33
years of professional experience
Work History
Emergency Medical Technician
DANVILLE LIFE SAVING CREW
Danville, VA
01.2019 - 01.2022
- Provided excellent care and emotional support to persons in their most challenging time of need
- Provided excellent verbal documentation to hospital staff to ensure a safe and easy transfer of patient care
- In-depth after-action documentation on patient care and patient transfer
- Paid employee and volunteer for this agency
HR Assistant
SOUTHERN VIRGINIA MENTAL HEALTH
Danville, VA
01.2017 - 01.2019
- Assisted employees on work-related issues, benefits, and policies including disability, leave of absence, FMLA, vacation
- Maintained confidential personnel files for all employees
- Onboard training for all new personnel
Accounts Receivable
COMMONWEALTH HOME HEALTH CARE
Danville, VA
01.2015 - 01.2018
- Provided excellent customer service to inquiries of insurance co-payments
- Accepted payments over the phone from patients for medical consumables
- Worked with insurance companies and physician offices to ensure customers were provided with correct information to make informed decisions
Real Estate Agent
OCEAN ATLANTIC SOTHEBY'S INT'L REALTY
01.2013 - 01.2015
- Initiated contact with potential clients, show homes, educate clients on the market, write offers and negotiate on behalf of clients with exceptional customer service.
Contracts Administrator
WILKINSON AND ASSOCIATES
Charlotte, NC
01.2008 - 01.2013
- Managed sales commission process to achieve contractual agreements promptly, including calculation, data entry, check preparation and disbursement
- Oversaw contract processes and procedures for sales force of more than 800 real estate agents
- Reviewed contracts to assure compliance with company and industry regulations
Human Resources Administrator (PSA)
PULTE HOMES
Baltimore, MD
01.2004 - 01.2008
- Company Overview: fortune 200 company
- Managed the human resources and training function in a division of 200+ employees for a fortune 200 company with offsite supervision from a Human Resources Manager
- Counseled employees on work-related issues, benefits, and policies including disability, leave of absence, FMLA, vacation
- Developed, organized and maintained confidential personnel files for all employees
- Managed the employee compensation program
- Managed OSHA and Worker's Compensation
- Trained personnel CPR and First Aid courses required by OSHA
- Payroll for all commissioned employees
- College Recruiter for the Maryland Division of Pulte Homes
- Onboard training for all new personnel
- Fortune 200 company
Administrative Assistant and Contract Manager
PULTE HOMES
Baltimore, MD
01.1989 - 01.2004
- Served as liaison between clients, attorneys, lenders, government agencies, corporate personnel, and contractors to ensure prompt, effective settlements
- Developed a monitoring system for key benchmarks in the administrative process which was used to educate personnel and support company guidelines and deadlines
- Analyzed and kept a computerized cost system
- Managed the customer communication process
Education
High School Diploma -
George Washington High School
Danville, VA06-1976
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
Timeline
Emergency Medical Technician
DANVILLE LIFE SAVING CREW
01.2019 - 01.2022
HR Assistant
SOUTHERN VIRGINIA MENTAL HEALTH
01.2017 - 01.2019
Accounts Receivable
COMMONWEALTH HOME HEALTH CARE
01.2015 - 01.2018
Real Estate Agent
OCEAN ATLANTIC SOTHEBY'S INT'L REALTY
01.2013 - 01.2015
Contracts Administrator
WILKINSON AND ASSOCIATES
01.2008 - 01.2013
Human Resources Administrator (PSA)
PULTE HOMES
01.2004 - 01.2008
Administrative Assistant and Contract Manager
PULTE HOMES
01.1989 - 01.2004
High School Diploma -
George Washington High School