Nancy Cardenas Rangel

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

worked here as a short externship to get hands on experience and knowledge.

• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Handled complaints and questions, and re-directed calls to other team members.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Overcame objections using friendly, persuasive strategies.