Nancy Carlisi

• Coordinate system-wide volunteer operations with multiple locations
• Facilitate strategic plan and develop goals to align with those of the organization
• Manage all contracts, vendor relationships and financial responsibilities for volunteer services
• Supervise all volunteer services managers and staff
• Implement all corporate compliance requirements in partnership with governing departments
• Determine annual education requirements and develop efficient process to administer and track
• Research and analyze volunteer trends and gaps of service for best practices. Develop plan to address strategically
• Evaluate status of volunteer activity with goals and objectives to meet the organization-wide strategic plan
• Develop and maintain relationships with community partners, colleges, and high schools to promote the development of the future health care workforce

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Key Contributions:

• Merged 8 hospital volunteer departments under one reporting structure and standardized policies and processes to create efficiencies and reduce risk
• Developed one common education platform for easy access and reporting
• Implemented one common database for all hospitals
• Worked with several departments (Epidemiology, Human Resource, Risk Management, Legal) to create a purposeful and safe program for volunteers to serve during pandemic

• Direct and coordinate all activities of the Volunteer Services department to include placement, evaluation, and recognition of volunteers
• Direct approximately 600 volunteers in the hospital and at multiple sites in the community, working with staff to develop and maintain meaningful positions
• Develop volunteer programs to align with identified needs of the organization
• Develop education and training for each volunteer role
• Coordinate and direct employed and volunteer staff
• Work with the Volunteer Council, Service Coordinators, and teams to support the volunteer program and areas supported by volunteers
• Recruit, train, and mentor volunteers to serve in leadership roles
• Focus on retention of volunteers through education of staff, recognition, communication, and providing meaningful opportunities

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Key Contributions:

• Developed strategic plan to bring the 55-year-old program with a very strong culture into alignment with the needs of the organization and the community
• Increased the number of areas served by volunteers by over 100%
• Revised student program to include placement of over 100 students in summer opportunities within the hospital and at multiple sites
• Created a career ladder for student volunteers to increase their interests and improve retention rates

• Similar to director position above
• In addition: Served on the Guild board and conducted strategic planning sessions to assure the alignment with hospital objectives
• Coordinated Guild fundraising efforts with net contributions of over $100,000 a year and served on the restricted gifts committee to decide on allocation of funds

Additional Leadership Responsibilities:

• Managed six departments and thirty employees
• Responsible for six budgets, consistently ending the fiscal year at 2-8% below budget.

• Human Resources