Nancy Carlson
Charlottesville,VA
Summary
Highly skilled operations professional with proven track record in streamlining business processes and facilitating organizational success. Known for focus on teamwork and achieving measurable outcomes, adapting seamlessly to evolving business needs. Key strengths include project management, strategic planning, and problem-solving.
Overview
16
16
years of professional experience
Work History
Business Operations Specialist
American Red Cross Virginia Region
01.2010 - Current
- Manage accounts payable, accounts receivable, and facilities maintenance and repair for multiple offices across region
- Create PO requests in eMax; in Coupa, receive POs, investigate vendor question regarding invoice payments, and use Coupa catalogs to place supply orders
- Responsible for effective cost cutting measures without cutting services while assisting RCOO with regional budget
- Designed regional workflow process for chapter mail processing; presented plan at regional meeting; trained regional staff and administered implementation
- Created chapter reservation access for RC Reserve; trained staff and volunteers
- Collaborated with Fund Development team and Event Committee to create annual chapter Celebration of Heroes while building community relationships
- Directed volunteer staff for general office administration and community presence
Education
BS - Applied Business Management
Brigham Young University-Idaho
Rexburg, ID12.2024
Skills
- Coupa
- EMax
- Microsoft Office
- Salesforce
- Remote Deposit Capture
- Volunteer Management
- Operational efficiency
- Workflow optimization
- Cost reduction
- Report generation
- Problem-solving abilities
- Analytical thinking
Timeline
Business Operations Specialist
American Red Cross Virginia Region
01.2010 - Current
BS - Applied Business Management
Brigham Young University-Idaho
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