Nancy Cartachea
Summary
Detail-oriented and compassionate Bilingual Spanish Medical Assistant experience in patient care and medical admin support services. I bring a strong ability to communicate effectively with diverse patient populations. I am eager to transition into an Administration Support Services role. I offer a solid background in delivering and coordinating patient care, and resolving issues in a timely manner. Committed to providing excellent leadership skills, and resources to the team and providing exceptional service to the organization. I ensure good quality support to the Spanish speaking patient population.
Overview
17
17
years of professional experience
Work History
Medical Assistant QBS 2
Kaiser Permanent
Walnut Creek, CA
07.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Referral Coordinator
La Clinica De La Raza
Concord, CA
01.2008 - 07.2016
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Education
Medical Assistant Certificate -
Contra Costa Medical Career College
Antioch Ca08-2012
High School Diploma -
Pittsburg High
Pittsburg06-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- CPR
- Specimens collection and processing
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Patient care coordination
- Fluent in Spanish
- Adaptable
Timeline
Medical Assistant QBS 2
Kaiser Permanent
07.2016 - Current
Referral Coordinator
La Clinica De La Raza
01.2008 - 07.2016
Medical Assistant Certificate -
Contra Costa Medical Career College
High School Diploma -
Pittsburg High