Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NANCY Morris

Tucson,United States

Summary

Dynamic professional with extensive experience in the Arizona Court System, excelling in operations management and training development. Proven track record in enhancing customer service, and implementing processes to improve accuracy and efficiency. Adept at problem-solving and quality assurance, fostering a collaborative environment that drives team success and improves court operations.

Overview

18
18
years of professional experience

Work History

Probation Support Specialist

Pima County
Tucson, AZ
03.2023 - Current
  • Manages the DOC (Department of Corrections) caseload, ICE (Immigration and Customs Enforcement) caseloads, the Unsupervised caseload, the Absconders caseload, and the accompanying Excel spreadsheets. Responsibilities include:
  • Entering newly adjudicated files into AZPROS, the Adult Probation case management system, and the accompanying Excel spreadsheets. Information entered includes, hearing statuses, caseload assignments, probation terms, jail or prison incarcerations, supervision levels, consecutive and concurrent terms, community restitution mandates, restitution, victim notification updates, addresses, case statuses, special conditions of probation, and any additional requirements of probation listed on the Conditions of Probation.
  • Updating AZPROS with AZ DOC inmate numbers, mailing release notification letters to the AZ DOC Time Computation Unit, transferring caseload assignments to the probation officer that coordinates AZ DOC releases more than ninety (90) days out, updating probation terms and mandates that did not convert during case management system conversion, and tracking movement in the associated Excel spreadsheets.
  • Tracking release dates for federal prison inmates, AZ DOC inmates with prison terms of less than ninety (90) days, and out-of-state inmates and updating incarceration terms, probation terms, addresses, case statuses, caseload assignments, creating new labels with probation "start" and "end" dates, transferring the file to the assigned probation officer, and updating the accompanying Excel spreadsheets upon release.
  • Accepting transferred files in which defendants have been reported deported by ICE or detained by ICE, verifying deportation or pending deportation and entering defendants and their current ICE statuses on accompanying Excel spreadsheets and in AZPROS.
  • Sending monthly requests to the Immigrations and Customs Enforcement Agency to obtain current statuses for defendants with pending deportation matters, updating AZPROS with the "Pending Deportation" or "Deported" statuses and updating the accompanying Excel spreadsheets.
  • Monitoring probation term dates for all caseloads and generating Petitions to Discharge from Probation and Order documents, e-filing signed Petitions to Discharge to AZ Pima County Superior Court, updating/closing the file once the signed Order has been received, logging and sending the files to Records, and updating the accompanying Excel spreadsheets.
  • Generating requests for Death Certificates and filing Petitions to Terminate for deceased defendants or defendants who qualify for termination that have had an active warrant for over ten (10) years, have not been located, and are eligible for termination; E-filing the signed Petitions to Terminate to AZ Pima County Superior Court, updating/closing the file once the signed Order has been received, logging and sending the files to Records, and updating the accompanying Excel spreadsheets.
  • Logging incoming absconder files and verifying that the type of warrant requested in the same type of warrant issued, updating the caseload assignment from the previous probation officer to the absconder unit, notifying the Absconder Unit of incoming files, adding new absconder files to the accompanying Excel spreadsheet, forwarding eligible absconders to the Warrant Resolution program and sending the Petition to Quash Warrant, Dismiss PTR and Restore the Term of Probation to AZ Pima County Superior Court; updating files in AZPROS, once the signed Order has been received; transferring caseload assignments and updating the accompanying Excel spreadsheet.
  • Receiving booking reports from Pima County Jail for absconders and updating the incarceration, address, and caseload assignment, entering an outgoing note for the absconder team, notifying victims of the arrest and pending Petition to Revoke, sending email notifications of the arrest to the probation officer working the Petition to Revoke, and transferring the file before the end of the day.
  • Compiling quarterly statistics from the Absconder Excel spreadsheet for Administration to provide to the Arizona Administrative Office of the Courts for the total number of incoming absconder files for the quarter, outgoing absconder files for the quarter, and of the number of cases with drug-related arrests/offenses.
  • Serving as back-up to the Interstate Compact Caseload, answering incoming customer service calls, covering for mail runs and E-Doc processing as needed.

Courtroom Clerk

Town Of Oro Valley
Oro Valley, AZ
04.2019 - 10.2021
  • Managed the criminal caseload and supported the town Magistrate in the administration of justice to Town of Oro Valley court customers by:
  • Managed the Court Calendar - Resulted out court session attendance types (Held, FTA, Vacated, Continued); set civil traffic contested hearings based on OVPD availability to avoid OT; notified the Judge of the possible need for additional court sessions and created/modified them as directed; Scheduled continuances; Notified the appropriate agencies/attorneys/parties of scheduled upcoming court matters; Notified the court administrator of scheduled jury trials for timely juror notification; Notified the jail regarding scheduled jail video reviews and/or transports; Notified the interpreter of any changes/additions/deletions to Spanish-speaking sessions; etc.
  • Docketing - Entered Notice of Appearances; “Motions-Filed” events; “Proof-Filed” events; warrant events; appeal events; Rule 11 proceedings/events; added parties to cases, such as victims and court-appointed counsel; transfer events and dispositions; rulings and orders; initial appearance events from the jail; correspondence events; updated court customer information and distributed all paperwork accordingly.
  • Updating - Entered final dispositions, financials, court mandates, commitment orders, probation lengths/terms, restitution, issued warrants, quashed warrants, set bond amounts, amended charges; entered proofs and satisfying related ticklers; entered Restitution Lien events; processed Petitions for Orders of Protection in AZPoint and then entered the order granting or denying the Petition for Order of Protection; entered payment plans; confirmed case statuses in AJACS and reset the manual closure event on older electronic cases; reset tickler dates or court mandate dates when requests for extensions were granted.
  • Communicating – Assisted coworkers daily with questions regarding calendaring, updating, financials, corrective actions, court processes, etc.; assisted the Legal department, by timely providing requested court documents, updating case information and scheduling changes; assisted court customers by explaining court processes/procedures and providing explanations/assistance with court documents; responded to all court emails and phone calls timely and appropriately; etc.
  • Took Initiative and Set a Positive Example – Anticipated needs of the Judge and the court and took proactive steps to ensure that customers' needs were met timely and efficiently; learned new programs and processes and disseminated new skills and knowledge to coworkers; was punctual and managed leave so as not to negatively impact the court or court customers; maintained a positive attitude and used humor appropriately; discouraged gossip; followed the Judicial Code of Conduct and the Town or Oro Valley’s policies and procedures.

Court Manager

City of Nogales
Nogales, AZ
10.2016 - 03.2019
  • Oversaw all aspects of court operations and implemented changes in procedures, policies, and processes to improve efficiency, accuracy, and consistency to include:
  • Managed all non-judicial employees which encompassed hiring; new employee orientation and training; continuing education; writing performance evaluations; assisting employees with setting and reaching professional goals; documenting and reporting disciplinary actions; performing employee quality assurance checks and seeking input from court employees to promote teamwork and collaboration.
  • Budgeting - Prepared the yearly fiscal budget for the court and met with City Finance and City Management to inform them of the courts current and projected needs; negotiated contracts for existing maintenance and security services and collected competitive quotes for new services; submitted requisitions for all court purchases and reviewed all submitted invoices for accuracy, making any necessary adjustments, prior to submittal to City Finance for payment.
  • Prepared all monthly and yearly financial and statistical reports to be submitted to the Arizona Supreme Court; computed monthly fines/fees allocations and submitted check requests to the City of Nogales Finance Department to be paid to the corresponding agencies; prepared daily deposits to be submitted to City Finance; prepared employee schedules for front counter and phone coverage to ensure timely customer service responses and made necessary changes in work assignments to distribute court workloads evenly amongst employees.
  • Communicated daily with the City Magistrate to address urgent and pending court matters and communicated decisions modifying current court procedures to employees and other affected parties, via memos, emails, employee meetings, phone conferences, trainings, etc. Responded timely to internal and external customer requests and provided feedback to ensure customers’ needs were appropriately met; maintained interpersonal relationships with other City departments by attending monthly directors’ meetings, Mayor and Council meetings, and by providing written monthly court summaries to Mayor and Council.
  • Investigated returned dispositions from the Arizona Department of Public Safety and either confirmed the original submission or sent corrected dispositions; confirmed monthly warrant validations from the Nogales Police Department; monitored employees leave balances and approved payroll bi-weekly; modified bond cards, prior to printing, to reflect changes in local ordinances and/or Arizona Revised Statutes; created logs to maintain a record of “purged” files, “safe” activity, daily bank reconciliations, daily “change” fund reconciliations, “petty” cash fund reconciliations, logs to track non-English speaking court customers, logs to record employee continuing education hours, “returned” phone call logs, and employee work error logs so that needs for additional training could be identified and delivered.
  • Supervised the case clean-up in AZTEC for the conversion to AJACS and trained court staff for the case management system transition.

Court Supervisor

City of Tucson
Tucson, AZ
04.2010 - 10.2016
  • Responsibilities included supervising staff to ensure that all functions of the court section were completed timely, accurately, and within local, state, and federal guidelines to include:
  • Evaluated and prioritized daily tasks in conjunction with the assigned court section and assigned staff accordingly.
  • Provided timely responses to internal and external customer inquiries and investigated all internal and external customer complaints, providing the complainant with an explanation of any corrective actions taken, available options, and/or an explanation of current court procedures and/or policies that may have prevented court personnel from offering the court customer their desired outcome.
  • Assisted Tucson City Court Administration during court clerk testing and served on interview panels when selecting new court clerks.
  • Monitored employees work performance and maintained documentation of both successes and areas needing improvement to refer to when writing performance evaluations and to use as supporting documentation for any progressive disciplinary actions; monitored employees’ compliance with continuing education requirements and scheduled employees accordingly.
  • Verified employees “time worked” records and confirmed leave balances and the appropriate use of leave.
  • Ordered forms and supplies for the assigned court section.
  • Communicated with other court sections management teams, court administration, and the judiciary to promote consistency between all sections of the court.
  • Facilitated the professional growth and career development of assigned employees.
  • Created presentations, “cheat” sheets, memos, procedures, etc. to assist in the facilitation of new or modified court procedures/policies.

Training Coordinator

City of Tucson
Tucson, AZ
04.2014 - 04.2016
  • Developed work/job related training; announced upcoming training opportunities; tracked continuing education compliance; solicited job-specific training from outside agencies; managed event planning; maintained the courts training database; facilitated training classes and attended local and state training conferences and meetings.
  • Scheduled internal and external training opportunities each quarter and updated scheduled classes in the court’s training database.
  • Designed the quarterly training announcement “Let’s Train” and distributed via email to Tucson City Court employees and other local court training coordinators.
  • Created class evaluations using Survey Monkey to measure the success of established training objectives and provided links to training certificates.
  • Developed area/staff-specific training in response to modified court processes.
  • Coordinated “Wellness” events, Colonial Life open enrollment appointments, Employee Appreciation Day and other events as requested by court administration.
  • Served as a board member on JCCE (Joint Council on Court Education).
  • Maintained Fleet driving records and sent Fleet driving training reminders to staff.
  • Prompted Tucson City Court employees for suggestions and recommendations for future training opportunities.
  • Coordinated and facilitated court-wide training when the court converted their electronic case management system from AZTEC to AJACS.
  • Scheduled and co-facilitated all new employee orientation training.

Senior Court Clerk

City of Tucson
Tucson, AZ
10.2008 - 04.2010
  • Functioned in a “lead” capacity offering support to the court sections management teams by:
  • Provided one-on-one training to court clerks on updating civil infraction and sentence enforcement cases.
  • Evaluated clerk accuracy when updating cases in the court’s electronic case management system and reviewed corresponding documentation to identify areas requiring additional training and/or clarification.
  • Documented and submitted the training progress of court staff to the court sections management team and provided input for court clerk 3-months, 6-months and yearly performance evaluations.
  • Assisted clerks when interpreting sentencing minute entries and adjusting financials in the court’s electronic case management system.
  • Wrote and facilitated a customer service/communications training that was made mandatory for all new court employees and provided diffusing skills to implement when working with difficult customers, as well as tips on how to improve verbal and non-verbal communication.
  • Wrote and facilitated a “Pre-AZTEC” financial training class that was mandatory for all Public Service senior court clerks and Judicial clerks responsible for updating court files.

Court Clerk

City of Tucson
Tucson, AZ
09.2007 - 10.2008
  • Provided assistance to court customers in the Public Services department by:
  • Explained available options to court customers based on their citation; provided information regarding court processes/procedures; scheduled civil traffic hearings; granted extensions to provide proofs and/or complete Defensive Driving School; provided explanations of court forms/paperwork and provided assistance, as needed.
  • Updated AZTEC with proofs provided; entered final dispositions and financials associated with final adjudication.
  • Scheduled walk-ins for warrant court.
  • Served as a dedicated cashier which included bank verifications before and after closing; accepted cash, check, and credit card payments; processed mail payments; batched out the credit card machines every evening; and balanced my cash drawer daily.

Education

Foundations of Public Sector Leadership -

University of Arizona, Eller College of Management
Tucson, AZ, USA
01.2012

Associate of Arts -

Hutchinson Community College
Hutchinson, KS, United States
01.2006

High School Diploma -

West Rowan High School
Mt. Ulla, NC, United States
01.1985

Skills

  • Operating systems
  • Time management
  • Self-motivation
  • Data entry
  • Customer service
  • Problem solving
  • Empathy and patience
  • Training and coaching
  • Files/records maintenance
  • Quality assurance
  • Teamwork and collaboration
  • Organizational skills
  • Verbal and written communication

References

References available upon request.

Timeline

Probation Support Specialist

Pima County
03.2023 - Current

Courtroom Clerk

Town Of Oro Valley
04.2019 - 10.2021

Court Manager

City of Nogales
10.2016 - 03.2019

Training Coordinator

City of Tucson
04.2014 - 04.2016

Court Supervisor

City of Tucson
04.2010 - 10.2016

Senior Court Clerk

City of Tucson
10.2008 - 04.2010

Court Clerk

City of Tucson
09.2007 - 10.2008

Foundations of Public Sector Leadership -

University of Arizona, Eller College of Management

Associate of Arts -

Hutchinson Community College

High School Diploma -

West Rowan High School

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