Summary
Work History
Education
Skills
Timeline
Generic

Nancy Caruso

Springhill

Summary

Dynamic Deli Manager with extensive experience at Publix, excelling in inventory management and customer service. Achieved high customer satisfaction ratings through effective staff training and innovative merchandising strategies. Proven track record in waste reduction and compliance with food safety standards, enhancing operational efficiency and driving sales growth.

Work History

Deli Manager

Publix
  • Supervised daily deli operations, ensuring compliance with food safety standards.
  • Trained and mentored team members to enhance product knowledge and customer service skills.
  • Managed inventory levels, coordinating orders to minimize waste and optimize stock availability.
  • Developed schedules for staff, balancing labor needs with operational efficiency.
  • Implemented new procedures to improve workflow and increase customer satisfaction ratings.
  • Conducted regular quality checks on products, maintaining high standards of freshness and presentation.
  • Led promotional initiatives to boost sales, enhancing visibility of deli offerings within store layout.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.

Education

High School Diploma -

Brentwood High
Long Island NY

Skills

  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Ordering supplies
  • Food safety compliance
  • Staff training
  • Product rotation
  • Merchandising strategies
  • Sanitation standards
  • Waste reduction
  • Scheduling coordination
  • Sales promotion
  • Menu planning
  • Promotional sales
  • Worker scheduling
  • Customer complaint handling
  • Merchandise replenishment
  • Profit and loss
  • Cleaning & sanitation
  • Team collaboration
  • Worker training
  • Opening and closing procedures
  • Staff management
  • Food safety
  • Disciplinary Write-ups
  • Safety training
  • Supply ordering
  • Critical thinking
  • Inventory control
  • Work schedule creation
  • Cash handling
  • Hiring and onboarding
  • Service training
  • Schedule coordination
  • Inventory controls
  • Equipment inspection
  • Production reporting
  • Supplies forecasting

Timeline

Deli Manager

Publix

High School Diploma -

Brentwood High
Nancy Caruso