Nancy Castro
Middle River ,Md
Summary
Accomplished administrative professional with a proven track record at Sephora, enhancing customer satisfaction and streamlining operations. Expert in administrative support and customer service, demonstrating exceptional telephone etiquette and database management skills. Achieved significant improvements in client relations and operational efficiency, showcasing a blend of hard and soft skills critical for high-paced environments.
Overview
5
5
years of professional experience
Work History
Clerk
Sephora
11.2022 - 01.2025
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Receptionist
Macy’s
04.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
Parkville High School
Parkville, MD06.2020
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database management
- Bookkeeping
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Sephora
11.2022 - 01.2025
Receptionist
Macy’s
04.2020 - 09.2022
Parkville High School
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