Nancy Castro
Chicago,IL
Summary
Pursue a position where customer service orientation, interpersonal skills, and a professional attitude toward guests are valued and appreciated. I will perform my role with full dedication, integrity, and care to contribute significantly to the hospitality organization's image and profits.
Overview
7
7
years of professional experience
Work History
Hostess
South Branch Tavern & Grilled
01.2025 - Current
- Warmly welcomed and seated guests upon their arrival, ensuring a positive first impression of the establishment
- Handle reservations efficiently, coordinating with the dining staff to optimize seating and minimize wait times
- Answered phone calls promptly, took to-go orders, provided information about the restaurant’s menu and hours, and assisted with reservations
- Maintain a clean, organized entrance and waiting area, keeping menus and materials readily available
Server
Old Town Pour House
03.2021 - 01.2025
- Greeting guests promptly and courteously
- Taking orders from guests, often memorizing the orders if there were 5 guests or fewer
- Making suggestions on food and beer pairings
- Answered all cooking methods, menu items, specials, and price questions
- Inputting orders into our POS system
- Bringing prepared food to tables as soon as it was ready and quickly clearing tables once the food was finished
- Deliver checks and collect payments with a card or rewards card
- Completing side work during downtime
Server
Aurelio’s Pizza
03.2021 - 08.2021
- Greeting guests and presenting menus
- Taking orders from guests and inputting them into the POS system
- Bringing prepared food to tables when ready and cleaning tables once guests are finished
- Deliver checks and collect payments or discounts
- Completing side works and clearing areas before closing
Server
Baccino’s Italian Grill
08.2020 - 10.2020
- Greet guests and present menus
- Make suggestions based on their preferences
- Took and served food/drink orders
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Hostess
SweetWater Tavern & Grilled
05.2019 - 03.2020
- Welcomed guests to the venue
- Providing accurate wait times and monitoring waiting lists
- Make sure the tables are clean and maintained before seating guests
- Ensure a pleasant experience by taking people to the table
- Offering menus, chatting, or responding to inquiries
- Taking reservations and take-out orders
Hostess
Siena Tavern
06.2018 - 05.2019
- Greeting guests and ascertaining guests’ needs
- Sitting guests and managing seating charts
- Ability to answer any guest’s initial questions
- Schedule all reservations and plan seating arrangements for lunch and dinner service
- Take any take-out order received by phone or online
- Maintained constant communication between management and all other employees to provide smooth operations in an extremely high-volume environment
Hostess
Public House
06.2018 - 02.2019
- Greeted guests and put them on a waitlist if necessary
- Provided guests with accurate wait time estimates during busy periods
- Organized reservations and walk-in parties to ensure guest satisfaction
- Ensuring a pleasant experience by taking people to their tables
- Taking food orders through phone calls and online orders
Education
Associate Of Science -
Wilbur Wright College
Chicago, IL01.2020
High School Diploma -
North Grand High School
Chicago, IL01.2014
Skills
- Bilingual
- Interpersonal communication
- Critical thinking
- Multitasking skills
- Ability to work in a fast-paced environment
- POS systems
- Reservations management
- Customer service
Timeline
Hostess
South Branch Tavern & Grilled
01.2025 - Current
Server
Old Town Pour House
03.2021 - 01.2025
Server
Aurelio’s Pizza
03.2021 - 08.2021
Server
Baccino’s Italian Grill
08.2020 - 10.2020
Hostess
SweetWater Tavern & Grilled
05.2019 - 03.2020
Hostess
Siena Tavern
06.2018 - 05.2019
Hostess
Public House
06.2018 - 02.2019
Associate Of Science -
Wilbur Wright College
High School Diploma -
North Grand High School
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