Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Castro

Chicago,IL

Summary

Pursue a position where customer service orientation, interpersonal skills, and a professional attitude toward guests are valued and appreciated. I will perform my role with full dedication, integrity, and care to contribute significantly to the hospitality organization's image and profits.

Overview

7
7
years of professional experience

Work History

Hostess

South Branch Tavern & Grilled
01.2025 - Current
  • Warmly welcomed and seated guests upon their arrival, ensuring a positive first impression of the establishment
  • Handle reservations efficiently, coordinating with the dining staff to optimize seating and minimize wait times
  • Answered phone calls promptly, took to-go orders, provided information about the restaurant’s menu and hours, and assisted with reservations
  • Maintain a clean, organized entrance and waiting area, keeping menus and materials readily available

Server

Old Town Pour House
03.2021 - 01.2025
  • Greeting guests promptly and courteously
  • Taking orders from guests, often memorizing the orders if there were 5 guests or fewer
  • Making suggestions on food and beer pairings
  • Answered all cooking methods, menu items, specials, and price questions
  • Inputting orders into our POS system
  • Bringing prepared food to tables as soon as it was ready and quickly clearing tables once the food was finished
  • Deliver checks and collect payments with a card or rewards card
  • Completing side work during downtime

Server

Aurelio’s Pizza
03.2021 - 08.2021
  • Greeting guests and presenting menus
  • Taking orders from guests and inputting them into the POS system
  • Bringing prepared food to tables when ready and cleaning tables once guests are finished
  • Deliver checks and collect payments or discounts
  • Completing side works and clearing areas before closing

Server

Baccino’s Italian Grill
08.2020 - 10.2020
  • Greet guests and present menus
  • Make suggestions based on their preferences
  • Took and served food/drink orders
  • Arrange table settings
  • Keep tables clean and tidy at all times
  • Deliver checks and collect payments
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service guidelines

Hostess

SweetWater Tavern & Grilled
05.2019 - 03.2020
  • Welcomed guests to the venue
  • Providing accurate wait times and monitoring waiting lists
  • Make sure the tables are clean and maintained before seating guests
  • Ensure a pleasant experience by taking people to the table
  • Offering menus, chatting, or responding to inquiries
  • Taking reservations and take-out orders

Hostess

Siena Tavern
06.2018 - 05.2019
  • Greeting guests and ascertaining guests’ needs
  • Sitting guests and managing seating charts
  • Ability to answer any guest’s initial questions
  • Schedule all reservations and plan seating arrangements for lunch and dinner service
  • Take any take-out order received by phone or online
  • Maintained constant communication between management and all other employees to provide smooth operations in an extremely high-volume environment

Hostess

Public House
06.2018 - 02.2019
  • Greeted guests and put them on a waitlist if necessary
  • Provided guests with accurate wait time estimates during busy periods
  • Organized reservations and walk-in parties to ensure guest satisfaction
  • Ensuring a pleasant experience by taking people to their tables
  • Taking food orders through phone calls and online orders

Education

Associate Of Science -

Wilbur Wright College
Chicago, IL
01.2020

High School Diploma -

North Grand High School
Chicago, IL
01.2014

Skills

  • Bilingual
  • Interpersonal communication
  • Critical thinking
  • Multitasking skills
  • Ability to work in a fast-paced environment
  • POS systems
  • Reservations management
  • Customer service

Timeline

Hostess

South Branch Tavern & Grilled
01.2025 - Current

Server

Old Town Pour House
03.2021 - 01.2025

Server

Aurelio’s Pizza
03.2021 - 08.2021

Server

Baccino’s Italian Grill
08.2020 - 10.2020

Hostess

SweetWater Tavern & Grilled
05.2019 - 03.2020

Hostess

Siena Tavern
06.2018 - 05.2019

Hostess

Public House
06.2018 - 02.2019

Associate Of Science -

Wilbur Wright College

High School Diploma -

North Grand High School
Nancy Castro