Nancy Castro
Vernon,CA
Summary
Business office assistant with expertise in patient record management and billing within a healthcare environment. Known for attention to detail and effective communication, contributing to enhanced patient care and regulatory compliance.
Overview
19
19
years of professional experience
Work History
Financial Records Specialist
Vitas Healthcare Hospice
Encino, California
06.2025 - 04.2026
- Processed medical records requests from patients and healthcare providers promptly.
- Reviewed incoming records for completeness and accuracy before filing.
- Maintained patient records in compliance with healthcare regulations and standards.
- Organized and updated hospice care documentation to support regulatory compliance.
- Collaborated with interdisciplinary teams to ensure accurate information exchange.
- Assisted in patient file audits, ensuring adherence to internal guidelines.
- Trained new staff on record management systems and protocols to enhance operational knowledge.
Patient Care Secretary
Vitas Healthcare Hospice
Encino, California
01.2024 - 06.2025
- Coordinated patient scheduling and appointments, ensuring timely access to hospice care services.
- Facilitated intake process for new patients, verifying and collecting accurate information to streamline onboarding.
- Addressed patient inquiries promptly, improving overall service experience and communication in hospice care.
- Communicated effectively with families regarding care plans and service updates.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Assisted healthcare professionals with administrative tasks and documentation processes.
- Supported team members by training new staff on office procedures and systems.
- Scheduled meetings for department managers, staff members including reserving conference rooms, sending out invitations, reminders.
Activities Assistant
The Hills Health Care Center
Sunland, California
10.2023 - 01.2024
- Organized recreational programs that increased social engagement and improved resident morale.
- Developed and implemented engaging exercise programs for physical health improvement.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Assisted residents with daily activities and personal care needs.
- Collaborated with nursing staff to ensure resident well-being during activities.
- Facilitated communication between residents and families to ensure understanding of care plans and enhance resident support.
- Maintained accurate records of resident participation to track engagement and inform future program development.
- Coordinated transportation for resident outings and appointments.
- Maintained organization and cleanliness of activity spaces for residents.
Office Manager
Beyond Life Hospice
Chatsworth, California
07.2023 - 10.2023
- Managed daily office operations for a hospice care environment.
- Coordinated schedules for staff and patient appointments to optimize workflow.
- Maintained accurate patient records in electronic health systems to support quality care.
- Oversaw inventory management of medical supplies and office materials to ensure availability.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
Receptionist/Business Office Staff
New Vista Nursing and Rehab
Sunland, California
06.2020 - 06.2021
- Answered phone calls directing them to the right department
- Assisted with payroll by verifying medical, Medicare, and HMO eligibility
- Assisted BOM with triple check prepared scanned deposit and post payments
- Submitted tars medical applications submission and follow ups
- Conducted weekly claims follow-ups during IDT meetings
- Collected documents for new hires and organized new employee files
- Enrolled in system miss punches organized and distributing paychecks
Biller/Office Staff
Kumar Life Care Hospice
Winnetka, California
04.2019 - 06.2020
- HMO claims, Hospice claims waiver claims
- Followed up on claims waiver applications to ensure timely processing
- Distributed supplies to staff to maintain operational efficiency
- Assisted LVN with admission packet preparation to streamline onboarding process
- Resolved missed punches and distributed paychecks
- Winnetka, California
Front office
DeLa Peña Eye Clinic
05.2018 - 04.2019
- Checked in patients, verified eligibility, and scheduled appointments to ensure smooth patient flow at front desk.
- Answered phone calls and greeted patients to create welcoming environment upon arrival.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Business Office Assistant
Four Seasons Health Care & Wellness Center
Valley Village, California
12.2011 - 06.2017
- Census, billed medical, hospice, hmo claims and waiver also handled private accounts
- Followed up on hmo and hospice claims to ensure timely processing
- Assisted with month-end reconciliation to verify financial accuracy
- Prepared, scanned, and posted deposits to maintain accurate financial records
- Handle petty cash for residents
- Completed medical applications for patient eligibility
- Attend IDT meeting stand up and AR review
- Assisted with missed punches enrolling and distributing checks
- Valley Village California
Social Services Assistant
Four Seasons Health Care & Wellness Center
Valley Village, California
05.2011 - 12.2011
- Facilitated IDT meetings to welcome and orient new residents
- Coordinated discharge planning, assisting residents with issues and arranging transportation
- Addressed and resolved resident issues to enhance overall satisfaction
- Valley Village California
Care Giver
Casa North Hollywood
North Hollywood
04.2010 - 05.2011
- Supported disabled children with bathing, dressing, and feeding to enhance their daily living and comfort in a long-term care setting.
- Accompanied patients to doctor appointments, offering emotional and logistical support to ensure a smooth experience during visits.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Communicated effectively with families regarding client well-being and care plans.
Certified Nursing Assistant
Dreiers Nursing Home
Glendale, CA
03.2007 - 03.2009
- Provided personal care support to residents, enhancing their daily living activities and overall well-being in a long-term care facility.
- Glendale CA
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided companionship and emotional support to enhance resident well-being.
Education
Social Service Consultant Certificate -
Social Service Program
Anaheim01-2011
Certified Medical Assistance -
Concorde Career College
North Hollywood01-2009
High School Graduate -
Noth Hollywood High School
North Hollywood01-2005
Skills
- Financial record management
- Financial reporting
- Financial documentation
- Data accuracy
- Record management
- Patient scheduling
- Process improvement
- Task prioritization
- Adaptable to change
- Team player
- Attention to detail
Timeline
Financial Records Specialist
Vitas Healthcare Hospice
06.2025 - 04.2026
Patient Care Secretary
Vitas Healthcare Hospice
01.2024 - 06.2025
Activities Assistant
The Hills Health Care Center
10.2023 - 01.2024
Office Manager
Beyond Life Hospice
07.2023 - 10.2023
Receptionist/Business Office Staff
New Vista Nursing and Rehab
06.2020 - 06.2021
Biller/Office Staff
Kumar Life Care Hospice
04.2019 - 06.2020
Front office
DeLa Peña Eye Clinic
05.2018 - 04.2019
Business Office Assistant
Four Seasons Health Care & Wellness Center
12.2011 - 06.2017
Social Services Assistant
Four Seasons Health Care & Wellness Center
05.2011 - 12.2011
Care Giver
Casa North Hollywood
04.2010 - 05.2011
Certified Nursing Assistant
Dreiers Nursing Home
03.2007 - 03.2009
Social Service Consultant Certificate -
Social Service Program
Certified Medical Assistance -
Concorde Career College
High School Graduate -
Noth Hollywood High School