Nancy Ceja
Durham,CA
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist
H And R Block
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Chico High School
Chico, CASkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Office Administration
- Calendar Management
- Bilingual in English and Spanish
Timeline
Receptionist
H And R Block
01.2020 - Current
High School Diploma -
Chico High School
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