Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Chinda

Evans,GA

Summary

I am a passionate tech enthusiast eager to embark on an entry-level career in the technology industry. Excited to apply my knowledge and skills to contribute to innovative projects while continually learning and growing. I also am a licensed pharmacy technician, proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

A motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

CVS
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • I solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • I counted and labeled prescriptions with the correct item and quantity.
  • I Entered and processed patients' prescriptions into the internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system, and customer service issues.

Customer Service Representative

Teleperformance USA
03.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Sales Associate

Walmart
01.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Team Member

Chick Fill A
03.2018 - 12.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Bachelor of Science - Nursing

Georgia Southern University
Statesboro, GA
05.2025

High School Diploma -

Greenbrier High School
Evans, GA
05.2020

Skills

  • Regulatory Compliance
  • Medication Dispensing
  • Intravenous Admixture Preparation
  • Workflow Optimization
  • Insurance Verification
  • Drug Inventory Management
  • Marketing Support
  • Cold-Calling
  • Product Demonstration
  • Customer Relationship Building
  • Relationship Development
  • Sales Forecasting
  • Cash Handling
  • Task Prioritization
  • Conflict Resolution
  • Excellent Communication
  • Point of Sale Operation
  • Opening and Closing Procedures
  • Google suit
  • Britecore
  • Snapsheet
  • Zendesk
  • Friendly, Positive Attitude
  • Time Management
  • Problem-Solving
  • Data Entry
  • Strong attention to detail
  • Solution focused
  • Project Management
  • Report Writing
  • Technical Analysis
  • Data Formatting
  • Process Mapping
  • Gap Analysis
  • Data Warehousing
  • Technical Writing
  • Flexible Schedule
  • Data Analysis
  • Analytical Problem Solving
  • Data Programming
  • Data Profiling
  • Statistical Analysis
  • Microsoft Access
  • Processing Payments
  • Good Telephone Etiquette
  • Active Listening
  • Computer Skills
  • Multitasking Abilities
  • Teamwork and Collaboration
  • [Type] Software Proficiency
  • Customer Relations
  • Verbal Communication
  • Google Workspace
  • Team Management
  • Customer Service
  • Microsoft Word
  • Calm Under Pressure
  • Cultural Awareness
  • Interpersonal Communication
  • Project Planning
  • Microsoft Office
  • Self-Directed
  • Flexible and Adaptable
  • Public Speaking
  • Organization and Time Management

Timeline

Pharmacy Technician

CVS
12.2022 - Current

Customer Service Representative

Teleperformance USA
03.2021 - 07.2022

Sales Associate

Walmart
01.2019 - 01.2021

Team Member

Chick Fill A
03.2018 - 12.2018

Bachelor of Science - Nursing

Georgia Southern University

High School Diploma -

Greenbrier High School

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Nancy Chinda