Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NANCY CHUMBU

Dallas,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Client Professional Support

Manchester Care Homes
Dallas, TX
02.2023 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.

Customer Service Representative

AIRTEL ZAMBIA
LUSAKA, LUSAKA
11.2008 - 07.2022
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Service Quality Advisor

Barclays Bank Zambia
LUSAKA, LUSAKA
06.2005 - 08.2008
  • Answered inquiries from customers regarding investments.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.

Education

Customer Service And Sales Management

CENTUM
ZAMBIA
06-2015

ZAMHOST Customer Service

Barclays Bank Training Center
Zambia
03-2007

High School Diploma -

Arakan High School
Zambia
01-2002

Skills

  • Analytical
  • Leadership
  • Active Listening
  • Multitasking
  • Written Communication
  • Inbound Call Management
  • Call Documentation
  • Consultative Sales

Accomplishments

  • Customer Service Certification.

Timeline

Client Professional Support

Manchester Care Homes
02.2023 - Current

Customer Service Representative

AIRTEL ZAMBIA
11.2008 - 07.2022

Service Quality Advisor

Barclays Bank Zambia
06.2005 - 08.2008

Customer Service And Sales Management

CENTUM

ZAMHOST Customer Service

Barclays Bank Training Center

High School Diploma -

Arakan High School

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NANCY CHUMBU