Summary
Overview
Work History
Skills
Languages
Timeline
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Nancy Cisneros

Chicago,IL

Summary

Customer-focused professional with expertise in restaurant operations, customer service, and data entry. Highly organized, self-motivated, and fluent in Spanish, bringing excellent communication and interpersonal skills to enhance operational efficiency and customer satisfaction. Proven ability to collaborate effectively and solve problems, contributing to team success and fostering positive customer experiences.

Overview

4
4
years of professional experience

Work History

Hospitality Associate

Sunda Fulton Market
Chicago, IL
01.2024 - Current
  • Provided outstanding customer service through proactive problem-solving.
  • Assisted management with administrative tasks such as filing documents, processing paperwork.
  • Compiled data to create summaries of sales activities and related metrics.

Customer Service Representative

Lineage Logistics
Chicago, IL
07.2022 - 12.2023
  • Performed duties related to material handling and inventory control.
  • Assisted with the implementation of newly developed solutions by providing technical support where needed.
  • Reviewed orders for accuracy and completeness based on reporting procedures, forwarding incomplete orders for further processing.

Customer Service Representative

Primerica
Chicago, IL
06.2021 - 07.2022
  • Resolved customer complaints courteously and efficiently.
  • Handled phone inquiries and resolved complaints, adhering to standard procedures.
  • Logged details of customer service calls in the computer system, following correct protocols.

Skills

  • Call management
  • Technical support
  • Data entry
  • Microsoft Excel
  • Excellent customer service skills

Languages

Spanish
Professional

Timeline

Hospitality Associate

Sunda Fulton Market
01.2024 - Current

Customer Service Representative

Lineage Logistics
07.2022 - 12.2023

Customer Service Representative

Primerica
06.2021 - 07.2022

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Nancy Cisneros