Summary
Overview
Work History
Education
Skills
Affiliations
Locations
Previousparttimepositions
Certification
Timeline
Generic
Nancy Colangione

Nancy Colangione

Pacific Grove,CA

Summary

Professional, Honest, Dependable, Trustworthy and Self-Motivated. Enjoy helping people.

Professional hospitality and caregiving worker with extensive experience in delivering excellent service to clients and customers in various settings. Known for strong focus on teamwork and achieving customer/client satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Experienced non-medical Care Provider offering over 8 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with elderly and disabled, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Wine Tasting Room Server

Blair Estate Winery
12.2024 - Current
  • Served wine tastings promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the tasting room was prepared for seamless service transitions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Washed in commercial dishwasher and Inspected wine glasses for cleanliness.

CA IHSS PT and FT Caregiver

CA Health and Human Services
10.2015 - 05.2024
  • For my mother for 7 years who had Parkinsons Disease 2015-2022
  • Other women with with various disabilities. 2022-2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general well being
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

CA Real Estate Agent

Coldwell Banker
01.2017 - 06.2021
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Communicated with clients to understand property needs and preferences.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Prepared and presented contracts and other legal documents to clients.
  • Advertised client properties through websites, social media, and real estate guides.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Reviewed market research data and changed sales plans accordingly.
  • Advised clients on market conditions and property value for informed decision-making.

Front Desk Clerk/Receptionist- PT

Monarch Resort
08.2015 - 06.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Trained new staff members in customer service techniques and hotel operations.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

House Renovation/Remodeling-Flipping

HAC Enterprises
03.2010 - 08.2015
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Real Estate Agent/Broker/Admin Assistant

Lake Front Properties
08.2006 - 06.2015
  • Company Overview: Top real estate agent for several years while at Lake Front Properties
  • Top real estate agent for several years while at Lake Front Properties

Lactation Consultant/Counselor

Guilford County Public Health Department
09.2001 - 06.2007

Consultation and Product Rentals

Home Business- Loving Expressions
10.1996 - 12.2000

Lactation Consultant/counselor

WIC
09.1996 - 12.2000

Wedding Photographer

Home Business - A Personal Touch
03.1990 - 10.1998

Office Secretary/Organist/Choir Director

St. John's Lutheran Church
09.1978 - 06.1988

Office Assistant/Receptionist

Sano-Rubin Construction
10.1976 - 09.1977

Customer Service Rep

Bank of America
09.1974 - 09.1976

Education

Allied Real Estate School
01.2017

Real Estate Courses

Davidson Community College
01.2006

1 year of courses - General Business

Hudson Valley Community College
Troy, NY
01.1976

High School Diploma -

East Ridge High School
Irondequoite, NY
01.1974

Skills

  • Client/Customer Service focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Financial records and processing
  • Contract negotiation/review/drafting
  • Advertising/Marketing
  • Cold Calling
  • Open House
  • Multi-Task
  • MLS system
  • Website management
  • Exceptional customer service
  • Bulk Mailings
  • Pamphlets/Brochures
  • Excellent Organizational Skills
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Bill computation
  • Front-of-house display creation
  • Wine service
  • Calm demeanor
  • Positive guest interactions
  • Point-of-sale system
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking

Affiliations

  • Active NC Real Estate License, 249271
  • Active CA Real Estate License, 02032406
  • In Active Member of NAR
  • In Active Member of NCAR
  • In Active Member of Triad Realtors Association, NC

Locations

  • Sturbridge, Sturbridge, MA
  • Carmel Rancho, Carmel, CA
  • Pacific Grove, Pacific Grove, CA
  • Lexington, Lexington, NC
  • Greensboro, Greensboro, NC
  • Southbridge, Southbridge, MA
  • Troy, Troy, NY
  • Albany, Albany, NY
  • Irondequoite, Irondequoite, NY

Previousparttimepositions

  • Organist Choir Director, Oxford United Methodist Church, 01/01/88, 12/31/92
  • Organist Choir Director, Bethlehem Lutheran Church, 01/01/92, 12/31/00
  • Organist Choir Director, Linwood Methodist Church, 01/01/00, 12/31/15

Certification

  • IHSS caregiver certified Oct. 2016
  • CA Driver's License
  • CA RBS Alcohol Server Certification

Timeline

Wine Tasting Room Server

Blair Estate Winery
12.2024 - Current

CA Real Estate Agent

Coldwell Banker
01.2017 - 06.2021

CA IHSS PT and FT Caregiver

CA Health and Human Services
10.2015 - 05.2024

Front Desk Clerk/Receptionist- PT

Monarch Resort
08.2015 - 06.2017

House Renovation/Remodeling-Flipping

HAC Enterprises
03.2010 - 08.2015

Real Estate Agent/Broker/Admin Assistant

Lake Front Properties
08.2006 - 06.2015

Lactation Consultant/Counselor

Guilford County Public Health Department
09.2001 - 06.2007

Consultation and Product Rentals

Home Business- Loving Expressions
10.1996 - 12.2000

Lactation Consultant/counselor

WIC
09.1996 - 12.2000

Wedding Photographer

Home Business - A Personal Touch
03.1990 - 10.1998

Office Secretary/Organist/Choir Director

St. John's Lutheran Church
09.1978 - 06.1988

Office Assistant/Receptionist

Sano-Rubin Construction
10.1976 - 09.1977

Customer Service Rep

Bank of America
09.1974 - 09.1976

Real Estate Courses

Davidson Community College

1 year of courses - General Business

Hudson Valley Community College

High School Diploma -

East Ridge High School

Allied Real Estate School

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Nancy Colangione