Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nancy Collado Matias

Queens ,NY
Nancy Collado Matias

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Fulfill the objectives set by the company contributing the knowledge, skills and abilities to exercise an excellent work performance in the assigned area. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Versatile cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

10
years of professional experience

Work History

Rick Case Honda In Davie

Cashier Team Lead
10.2021 - 11.2024

Job overview

  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained excellent attendance record, consistently arriving to work on time
  • Carried out day-day-day duties accurately and efficiently
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

BERGUEN LOGISTICS WAREHOUSE

SHORT FLOOR ASSISTAN
08.2018 - 12.2018

Job overview

  • Assisted supervisor with feedback for employee performance evaluations.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Used forklifts and pallet jacks to relocate products.
  • Received and processed stock into inventory management system

XIOS MEN STORE

Customer Service Cashier
03.2017 - 04.2018

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Aeropostale Store

Costumer Service
10.2014 - 02.2015

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

INFOTEP
Santiago, Rep.Dom.

SALES MANAGER ASSOCIATES
10.2017

University Overview

CENAPEC
Santiago, Rep.Dom.

High School Diploma
08.2015

University Overview

Skills

  • Merchandise Packaging
  • Staff Supervision
  • Work Task Prioritization
  • Payment Processing
  • Credits and Refunds
  • Honest and Ethical
  • Check Cashing
  • Microsoft Office
  • Adaptable and Flexible

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier Team Lead
Rick Case Honda In Davie
10.2021 - 11.2024
SHORT FLOOR ASSISTAN
BERGUEN LOGISTICS WAREHOUSE
08.2018 - 12.2018
Customer Service Cashier
XIOS MEN STORE
03.2017 - 04.2018
Costumer Service
Aeropostale Store
10.2014 - 02.2015
INFOTEP
SALES MANAGER ASSOCIATES
CENAPEC
High School Diploma
Nancy Collado Matias