NANCY COLLINS
SNOW CAMP,NC
Summary
Dynamic and adaptable nurse with strong problem-solving abilities, excellent communication skills, and a proven capacity for teamwork. Excited to take on new challenges and contribute to team success while advancing organizational objectives. Committed to continuous learning and growth, with a positive attitude and a readiness to embrace new challenges. Ready to deliver results and support collaborative efforts in achieving shared goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LPN
Chapel Hill Wellness Collective
Chapel Hill, NC
08.2024 - Current
- Offers emotional support and motivation throughout the weight loss journey, celebrating milestones while encouraging perseverance during setbacks.
- Follows up with potential patients to answer questions and close sales.
- Contributes to a positive work environment by collaborating with team members in sharing insights, providing feedback, and supporting each other's professional growth.
- Evaluates patients' progress regularly, adjusting dosage or frequency as needed to ensure continued weight loss.
- Champions weight loss program and supplements tailored to client weight loss needs.
- Educates patients on potential side effects, enhancing their understanding of prescribed medications'' purposes and risks.
- Documents patients' needs, desires, and obstacles to build rapport and identify areas needing support.
- Collaborates with healthcare professionals to address any underlying medical issues contributing to patients' weight struggles.
- Meets with patients individually to discuss weight loss, nutrition and lifestyle changes.
- Counsels and coaches patients during visits to offer solutions and support.
- Reduces medication errors through meticulous attention to detail in the administration process.
- Organizes patient charts, manages health histories and prints encounters.
- Increases client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each session.
- Performs blood collection based on preexisting health conditions and doctor's orders.
Patient Care Coordinator and LPN
Medical Day Spa Chapel Hill
Chapel Hill, NC
11.2023 - Current
- Manages sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provides exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the spa.
- Enhances patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlines communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitors inventory levels of medical supplies to prevent shortages or delays in patient care.
- Streamlines patient portal completion processes, reducing wait times and improving overall efficiency for providers.
- Answers incoming calls and schedules appointments.
- Provides excellent customer service to patients and aesthetic staff.
- Applies administrative knowledge and courtesy to explain procedures and services to patients.
- Utilizes time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Implements infection control measures, ensuring a clean and safe environment for patients and staff.
- Contributes to the development of practice-wide quality improvement initiatives through regular participation in staff meetings and training.
- Minimizes staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Reviews patient history to verify conditions and current medications.
- Prepares and administers injections and reconstitutes neurotoxins.
- Collects blood samples for lab testing and platelet-rich plasma preparation.
- Performs Laser Hair Reduction consultations with patients as well as LHR treatments, followed by patient education on proper after-care.
- Performs routine follow-up calls to track patient progress post-treatment, contributing to improved recovery.
- Enhances patient experience by providing compassionate care and thorough education on skincare routines.
- Educates patients on preventative measures to promote long-lasting skin health and reduce future issues.
Telephone Triage Nurse
Piedmont Health Services
Snow Camp, NC
09.2023 - 11.2023
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Utilized nursing process, including: assessment, planning, implementation, evaluation and recording of patient care and patient education.
- Obtained Case history and gathered triage information to determine most appropriate avenue for care.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Provided support to providers by anticipating needs and providing assistance in the provision of care.
- Coordinated services with other members of the healthcare team to provide complex patient care when indicated.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Streamlined workflow processes by utilizing electronic medical record systems efficiently during telephone consultations.
- Supported efficient clinic operations by managing high call volumes and prioritizing urgent cases appropriately.
- Reduced emergency room visits by effectively assessing patient symptoms and recommending appropriate care plans.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
LPN
Morse Clinics
Siler City, NC
02.2020 - 08.2023
- Administered medications and assessed side effects, successes and failures of new medications.
- Advocated for patients rights and autonomy by actively participating in treatment team meetings, presenting patients perspectives and ensuring their voices were heard.
- Maintained accurate accounting of medications in compliance with State & Federal regulations.
- Client observation and assessment with appropriate charting & reporting.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Scheduled appointments to facilitate coordination of care.
- Ensured compliance with regulatory standards by staying current on industry best practices, policies, and procedures.
- Enhanced interdisciplinary team collaboration through effective communication and coordination of patient care.
- Established rapport with patients, fostering trust and encouraging engagement in the therapeutic process.
- Improved patient outcomes by implementing evidence-based practice in medication-assisted treatment nursing care.
- Decreased medication errors by diligently reviewing orders, monitoring side effects, and educating patients on their medications.
- Partnered with social workers, counselors and doctors to develop plans of care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA and 42CFR part 2 laws and prevent information breaches.
- Increased patient treatment compliance by providing compassionate, empathetic, and culturally sensitive care.
- Utilized de-escalation techniques effectively to manage crisis situations while maintaining a safe environment for all involved parties.
- Contributed to a positive work environment by mentoring new nurses and sharing best practices in medication-assisted treatment nursing.
LPN
Dermatology & Laser Center of Chapel Hill
Chapel Hill, NC
04.2019 - 08.2019
- Triaged urgent cases effectively, prioritizing the needs of high-risk patients while managing appointment schedules accordingly.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Assisted dermatologists with various procedures, improving patient treatment outcomes.
- Managed inventory of medical supplies by routinely checking stock levels.
- Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
- Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Review Analyst
BCBSNC
Durham, NC
09.2014 - 10.2018
- Daily use of analytical, problem-solving and clinical decision making skills.
- Worked effectively in teams and individually, as well as prioritized work and managed time efficiently.
- Made decisions independently with minimal supervision and utilized excellent oral and written communication skills.
- Determined medical necessity, benefit eligibility, and appropriate reimbursement using past clinical experience, medical literature, medical records, guidelines, medical policy and several complex and varied computer application software systems.
- Referred cases that did not meet criteria to the Medical Director with appropriate clinical analysis and summaries.
- Issued denials according to department protocol and documented outcome of reviews.
- Maintained confidentiality of all PHI in compliance with state and federal laws.
- Collaborated with other departments, such as billing and coding, to ensure a seamless end-to-end claim processing experience for clients.
- Contributed to a higher client satisfaction rate by providing thorough and timely responses to inquiries regarding medical reviews.
- Increased overall departmental efficiency with the implementation of an effective case prioritization system.
- Reduced claim processing time by creating standardized templates for common medical review scenarios.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Marketing & Scheduling Nurse
Chapel Hill Tubal Reversal Center
Raleigh, NC
08.2012 - 04.2014
- Performed extensive telephone consultations regarding tubal ligation, endometrial ablation, and adhesions as related to tubal reversal surgery candidacy.
- Reviewed operative and pathology reports, HSG films & reports.
- Recruited patients from around the world.
- Marketed specialized surgical center and it's surgeons.
- Drafted news feeds, often picked up by Google.
- Scheduled patients for surgery after evaluation of health history and current medication use as related to general anesthesia.
- Created patient files.
- Daily multi-tasking, including the use of multiple screens/split screens.
- Met and exceeded surgery scheduling and production goals.
- Vitals, Phlebotomy, monitored inventory levels.
- Assisted surgeon with pelvic and ultrasound exams.
- Conducted nurse consultations regarding pre-operative and post-operative instructions.
- Conducted post-operative visits in patient's hotel rooms.
- Conducted monthly safety surveillance rounds
- Monitored company Message Board and Facebook pages.
- Drafted, reviewed and revised company documents.
- Maintained follow-ups and post reversal pregnancy database.
- Offered assistance to other departments and colleagues as needed.
- Provided professional guidance and supervision of other employees.
LPN
Duke Medicine
Chapel Hill, NC
05.2009 - 10.2010
- Employee of the Month July and September 2009, January, April, and June 2010
- Falls Champion Initiative Designee: Completed Duke Health Falls Prevention/Safety Training course; Designed training and power-point for Duke clinics.
- Anticoagulation Therapy Management Designee: Responsible for testing, care, and education of all anticoagulation therapy patients; Explained physiology and pathophysiology of the coagulation system; discussed & performed clinical assessments (activities, diet, compliance); lab testing; Educated on the indications, dosing, adverse effects, and monitoring of antithrombotic agents; Formulated effective teaching plans for patients and their families; Discussed administrative/operational components imperative to quality anticoagulation therapy.
- Skills: Vitals; Assessment; Spirometry; Audiometry/Tympanography; Ear lavage; Medication administration (PO, intra-dermal, SQ, IM, IV); Dosage calculation; IV therapy; Assisted minor skin surgeries; Suture removal; Proficiency in electronic and handwritten documentation; Staff daily assignments; Transcribed physician's orders; Well-baby/child assessments; Immunizations; Flu Clinic; Cross-trained in all clinical areas
- Lab: Specimen collection; Venipuncture/phlebotomy; Centrifuge; In-house lab testing (CBC, UA, Rapid Strep, HCG, Mono, Sedimentation Rate
, PT/INR) - Triage: phone assessment; medication refills; insurance prior authorizations; scheduled appointments; recognized symptom patterns and followed protocols; assisted the patient to the right level of care, the right provider, the right place at the right time; reduced patient anxiety; provided patient education; provided patient care and teaching through follow-up.
Education
Licensed Practical Nursing -
Central Carolina Community College
Pittsboro, NC08.2008
East Carolina University
Greenville, NC05.1999
Skills
- Cross-trained in all clinical areas
- Venipuncture/phlebotomy
- Patient and Phone triage
- Prior Authorizations
- Patient education
- Vital signs
- Direct & Indirect Patient Care
- Clinical Documentation
- Medication Dispensing
- Immunization Administration
- Physical Assessment
- Clinical judgment
- Breathing Treatments
- EKG administration
- Staff direction and task delegation
- Multi-tasking and prioritization
Software Proficiencies
- Ebrowser
- Microsoft 365 Office
- Outlook
- Nfinity
- Cloud
- PowerMHS
- Care Radius
- FACETS
- WebNow
- IOS
- Nextech EMR
- McKesson EMR
- Methasoft EMR
- Athena EMR
- PatientNow EMR
- Jane EMR
Licenses
LPN (#71638)
Exp: 1/5/2025
State: NC-COMPACT
Certification
National CPR Foundation
BLS: Infant, Child, Adult
Exp: 5/2025
Professional References
- Duke Primary Care: Jamie Beasley, RN, Nurse Manager jlbeez1819@cs.com (919) 740-3291
- Tubal Reversal Center: Ericka Pamplin, Business Office Manager erickalynnp@yahoo.com (919) 638-9392
- BCBSNC: Katrina Long, LPN, Team Senior Medical Review Analyst kmg73@netzero.com (434) 222-7066
- DLC Chapel Hill: Sherri Woodcock, LPN, Nurse Manager sherriwoodcock1@gmail.com (919) 323-9599
- DLC Chapel Hill: Debbie Denton, MA, Infection Control debdenton143@yahoo.com (919) 618-7692
- Morse Clinics: Danielle Minges, LCMHC, LCAS, Program Director daniellekminges@yahoo.com (732) 492-8202
- Morse Clinics: Jason Lane, NP tjasonlane@gmail.com (919) 454-8628
- Piedmont Health Services: Lidia Cruz, LPN, Lead Nurse Trainer lidiarcru@gmail.com (919) 444-4798
- Piedmont Health Services: Holly Fogleman, LPN foglemah@piedmonthealth.org (336) 792-0096
- MDS Chapel Hill: Maria Hernandez, DOO mihernandez.nc@gmail.com (919) 451-7597
- MDS Chapel Hill & Chapel Hill Wellness Collective: Julia Fox, RN, Clinical Director, Owner julia@chfc.net (919) 656-8204
- Chapel Hill Wellness Collective: Vera Oliver, Office Manager vera@chapelhillwellness.com (252) 617-2705
Timeline
LPN
Chapel Hill Wellness Collective
08.2024 - Current
Patient Care Coordinator and LPN
Medical Day Spa Chapel Hill
11.2023 - Current
Telephone Triage Nurse
Piedmont Health Services
09.2023 - 11.2023
LPN
Morse Clinics
02.2020 - 08.2023
LPN
Dermatology & Laser Center of Chapel Hill
04.2019 - 08.2019
Medical Review Analyst
BCBSNC
09.2014 - 10.2018
Marketing & Scheduling Nurse
Chapel Hill Tubal Reversal Center
08.2012 - 04.2014
LPN
Duke Medicine
05.2009 - 10.2010
East Carolina University
Licensed Practical Nursing -
Central Carolina Community College