Nancy Conejo
Houston,TX
Summary
Dependable Inbound Receiving Clerk /Scheduler with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork 16 years of proven experience in Logistics Operations. Prepared for role of Logistic Planner. Strong focus on accuracy, inventory management, and efficient workflow processes. Reliable team player, known for adapting to changing needs and consistently achieving results. Skilled in documentation, data entry, and warehouse operations with commitment to maintaining high standards and ensuring seamless operations.
Overview
15
15
years of professional experience
Work History
Inbound Receiving Clerk /Scheduler
Capstone Logistics
03.2022 - Current
- Balanced and maintained a daily schedule for both sides of the warehouse and all trucks received through TMS, SWMS, SUS, Inbound Schedule Platform and SIM360
- Responded and answered to emails using outlook, Teams Microsoft program, Maintained and created excel spread sheet for records of trucks received
- Setting, Confirming, Rescheduling, Reassigning and Canceling appointments for Carriers, Merchandise Team and Logistic Planners
- Provide customer service to trouble shoot unforeseen problems
- Coordinated and scheduled incoming loads into Inbound Schedule as needed
- Input in and out times daily for all loads received / assign doors in Inventory Management 360 system
- Revise Site Arrival Date and time Entry Performance Summary for accuracy
- Coordinated with vendors and suppliers to resolve discrepancies and ensure timely delivery of goods using the Inbound Schedule Prioritization platform
- Support Carrier and PSA to ensure deliveries
- Maintain constant communication with Merchandise and Logistic Planners daily
- Provide end of the shift Report to PSA Team for visibility on loads that missed appointments
- Developed and maintained effective working relationships with vendors and suppliers
- Maintained a safe and clean working environment
- Collaborated with warehouse management to ensure efficient workflows
- Provide reporting on receiving metrics to management and other reports related to receiving activities
Inside Sales Representative
Sysco / Fresh-Point
01.2019 - 07.2020
- Resolved customer issues quickly to recapture the customer loyalty and maintain the sale
- Develop and execute targeted produce sales strategies to achieve region and individual annual business goals
- Utilize date analytics to prioritize produce opportunities
- Track activities and results, collaborate on opportunities and champion the team selling process through use of Salesforce (Sysco CRM tool)
- Develop and maintain relationships with customers, chefs and sales team members
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Answer customers questions about products, prices availability and product using SUS
- Provide product information and practical training to customer personnel
- Placing orders for customers in CRM / MAs and Will Call orders second runs, pick up merchandise, Assign Credit to Customers, work with transportation / Routing / Inventory Control / Will Call to ensure the quality of every delivery
- Manage deliveries to the routing schedule published by transportation department, troubleshoot any problems that occur during order process (example, low inventory, special order items, out of stock items etc.)
- Other duties may be assigned
Assistant Site Management / Supervisor / Admin
Capstone Logistics
12.2009 - 01.2019
- Supported departmental recruiting needs, including coordinating and executing interviews
- Analyzed internal processes and implemented procedural and policy changes to improve operations
- Educated Team Members in company procedures, processes and policies
- Managed effective training of new employees and ongoing classes to keep stat current on procedures
- Prepared operational reports to update senior leaders on routine activities and special projects
- Ordered, organized and tracked the use of the department supplies
- Hired and terminated facility personnel base on fluctuating operational needs
- Ensure drug / alcohol testing and background checks of employees are completed
- Payroll and Benefits
- Maintain personnel files and drafts HR policies
- Organized and maintained facility space to keep everything in good working order for expected needs
Skills
- Multitasking Abilities
- Personnel Supervision
- Problem Solving
- Customer relations
- Communication
- Creative thinking
- Motivation
- Organizational Skills
- Load planning
- Microsoft Office, Excel and Outlook
- Inventory Monitoring
- Bilingual Spanish and English
Timeline
Inbound Receiving Clerk /Scheduler
Capstone Logistics
03.2022 - Current
Inside Sales Representative
Sysco / Fresh-Point
01.2019 - 07.2020
Assistant Site Management / Supervisor / Admin
Capstone Logistics
12.2009 - 01.2019
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