Reading, Exploring, Organizing with Time/Motion
Nancy Conley
Organization Administration
Mansfield,MO
Summary
Dynamic leader with a proven track record at City of Mansfield, adept in capital improvement oversight and fostering strategic partnerships. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant cost savings. Skilled in verbal communication and problem-solving, consistently delivering exceptional results and driving business growth.
Overview
43
43
years of professional experience
Work History
City Manager
City of Mansfield
07.2022 - Current
- Adhered to applicable local, state, and federal regulations governing land use and growth.
- Oversaw over 35 personnel working in multiple areas.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Created annual budget and submitted it to Board for review and approval.
Senior Branch Office Administrator
Edward Jones Investments
01.2000 - 06.2022
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Reduced overhead costs through careful budget management and resource allocation.
- Streamlined communication channels between the branch office and headquarters, facilitating faster decision-making processes.
- Coordinated community outreach efforts, enhancing the company''s local presence and reputation for corporate responsibility.
Catering Director
Clarion Hotels
01.1997 - 12.1999
- Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
- Established a loyal clientele base through exceptional communication skills, personalized attention to detail, and consistent delivery of outstanding catering experiences.
- Promoted company sustainability initiatives by incorporating eco-friendly practices into menu offerings, packaging materials, waste reduction efforts.
- Implemented effective inventory management strategies for accurate tracking of food and beverage supplies while reducing waste.
Individual Sales Director
Yakov Smirnoff Show
04.1995 - 12.1996
- Continual Event Planning for hotels and employers throughout the Branson area.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Corporate & Association Event Planning
Contracted Work
03.1989 - 03.1995
- Coordinated volunteer and media for a multi-faceted approach in planning and analysis of smaller one-evening fund raisers to multi-day conventions within the U.S.
- Implemented innovative tracking methods to monitor progress of event planning tasks, improving overall efficiency and organization.
- Managed logistics for large-scale events, ensuring timely setup and breakdown while saving costs, adhering to schedules and increasing excitement for functions.
- .Implemented data-driven decision-making approaches analyzing attendee feedback which led to continuous improvements in event quality.
Hotel Food & Beverage Administration
Multiple Head Hunted Employers
08.1981 - 02.1989
- Began as Manager in Training with Six Flags then headhunted as follows: Catering Manager (Helmsley Hotels), Event Manager (Marriott Hotels), Catering Director (Sheraton Hotels), VIP Concierge (Wyndham Hotels)
- Helped establish a positive workplace culture through teamwork and open communication among guests, employees and event contractors.
- Assisted in inventory management for optimal stock levels and minimized wastage.
- Contributed to successful revenue growth by upselling menu items or suggesting add-ons when appropriate.
Education
No Degree - Commercial Recreation
Missouri State University
Mansfield, MO 05.2001 -
Skills
Meeting leadership
Fieldwork
Verbal/written communication
Program implementation
Administration strength
Capital improvement oversight
Multitasking Abilities
Time management abilities
Cost analysis and savings
Problem-solving aptitude
Marketing strategy
Professionalism
Reliability
Strategic Partnerships
Business marketing
Interests
Home Renovation, Candy Making, Jazz Music, Outdoor Landscaping, DOGS
Have remodeled 3 homes and am currently doing work in my 1925 home. Hard candy is persnickety yet fun with unusual flavors (a bit of "heat"). Have dabbled as a Jazz D.J. and adore the Contemporary Jazz sounds. Taking what's available and getting creative (made a dry creek from rocks on my property). My love of 4 paws is only surpassed by seeing them rescued and become my best buddies while enjoying them meeting all kinds of new people (they are ALWAYS complimented)!
Timeline
City Manager
City of Mansfield
07.2022 - Current
No Degree - Commercial Recreation
Missouri State University
05.2001 -
Senior Branch Office Administrator
Edward Jones Investments
01.2000 - 06.2022
Catering Director
Clarion Hotels
01.1997 - 12.1999
Individual Sales Director
Yakov Smirnoff Show
04.1995 - 12.1996
Corporate & Association Event Planning
Contracted Work
03.1989 - 03.1995
Hotel Food & Beverage Administration
Multiple Head Hunted Employers
08.1981 - 02.1989