Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Nancy Contreras

Summary

Customer-oriented Food and Beverage Manager with 15 years of experience in beverage service. Proven track record of enhancing customer satisfaction and operational efficiency. Expertise in team leadership, inventory management, and cost control. Committed to driving company growth through strategic initiatives and exceptional service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Scottsdale , AZ
09.2024 - Current
  • Developed innovative solutions to boost team performance and results.
  • Achieved high customer satisfaction by resolving problems with creative approaches.
  • Collaborated with diverse teams to meet goals and tackle product-related issues.
  • Organized and prioritized tasks to efficiently reach service objectives.
  • Provided leadership during organizational changes and crisis situations.
  • Coached and mentored team members to enhance job performance.

Bar Manager

Top Golf
Scottsdale, AZ
02.2024 - 08.2024
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.

Beverage Manager

Pechanga Resort and Casino
Temecula, CA
10.2017 - 01.2024
  • Micros Point of Sale System: update and maintain pricing, enter specials, maintain counts, 86 items, make sure the new Micros System Upgrade is orchestrated properly and the team is fully trained and all systems are in place
  • Conduct weekly one on one’s with Assistant Managers, Property Mixologist, and Property Sommelier
  • Responsible for the coordination and execution of the Beverage floor and top tier players
  • Management and team member schedules, New Hire Orientation, Employee Reviews.
  • Developed beverage menus and pricing structures for the casino floor and restaurants.
  • Maintained inventory and all distribution of all wine, beer, spirits, and non-alcoholic beverages for all outlets

Education

High School Diploma -

Hemet High School
Hemet, CA
06.2007

Skills

  • Communication
  • Strategic thinking
  • Relationship Building
  • Payroll Administration
  • Coaching and Mentoring
  • Customer Engagement
  • Inventory Management
  • PC Proficient

Certification

  • Cicerone Certified Level 1

Accomplishments

  • Manager of the Year 2020

Languages

Spanish
Native/ Bilingual

Timeline

Store Manager

Starbucks
09.2024 - Current

Bar Manager

Top Golf
02.2024 - 08.2024

Beverage Manager

Pechanga Resort and Casino
10.2017 - 01.2024

High School Diploma -

Hemet High School

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