Summary
Overview
Work History
Education
Skills
Telephone
Timeline
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Nancy Russell

South Portland,ME

Summary

Dependable professional with experience providing administrative, organizational and customer service support in remote and hybrid environments. Proficient in MS Office, G Suite, Salesforce , Slack and other productivity tools. Possessing strong communication and problem-solving skills with time management expertise to consistently meet objectives. Offering over three years of experience successfully providing quality administrative support to a variety of clients.

Overview

15
15
years of professional experience

Work History

Virtual Assistant

BELAY
12.2022 - Current
  • Enhance client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamline administrative processes for increased productivity through effective email management and calendar coordination.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Oversee task completion and delegation to various team members within Salesforce to ensure projects meet their projected deadlines.
  • Support financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Fitness Coach

OrangeTheory Fitness
10.2018 - Current
  • Deliver high-quality and effective group fitness classes, ensuring a safe and enjoyable experience for all participants.
  • Boost overall gym membership retention rates through consistent follow-up and exceptional client support.
  • Educate clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.

Operations Manager

The Locke Group
02.2020 - 11.2022
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Oversaw and implemented all internet and print marketing for the team.

Waitress

Becky's Diner
10.2015 - 02.2020
  • Greeted customers and provide quality service to optimize a positive and enjoyable dining experience for people of all ages in a popular, fast-paced environment
  • Communicated with 5 to 10 coworkers to establish and prioritize tasks, including the ability to provide support in a moments notice.

Customer Service Representative

Bisson Transportation Inc.
06.2009 - 08.2013
  • Quoted small residential moves over the phone according to Atlas Van Lines standards
  • Collaborated with, and managed schedules for multiple moving consultants to perform in home estimates
  • Answered a multi-line telephone, fielded questions, and transferred calls to other employees per request.

Education

Bachelor of Science - Exercise Science with a Medical Concentration

Ithaca College
Ithaca, NY
05.2014

Falmouth High School
Falmouth, ME
06.2010

Skills

  • CRM Management (Salesforce, Asana)
  • MS Office Suite (Excel, Word, PowerPoint)
  • Administrative Support
  • Organization & Attention to Detail
  • Written and Oral Communication
  • Calendar Coordination including Appointment Scheduling and Travel Planning
  • Expense Tracking
  • Social Media Management
  • File Organization

Telephone

(207) 239-6941

Timeline

Virtual Assistant

BELAY
12.2022 - Current

Operations Manager

The Locke Group
02.2020 - 11.2022

Fitness Coach

OrangeTheory Fitness
10.2018 - Current

Waitress

Becky's Diner
10.2015 - 02.2020

Customer Service Representative

Bisson Transportation Inc.
06.2009 - 08.2013

Bachelor of Science - Exercise Science with a Medical Concentration

Ithaca College

Falmouth High School

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Nancy Russell