Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Cordero

Vallejo,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience

Work History

Manager

Quikstop Markets
Vallejo
01.2018 - 11.2023
  • Ensured compliance with industry regulations and company policies.
  • Ensured compliance with regulatory requirements and industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Called vendors when necessary to report low stock levels or order additional supplies.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Operated cash register to process transactions accurately and efficiently.

Restaurant Owner

Pizza Joint and Grill
08.2008 - 05.2017
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .

Housekeeper

Comfort Inn & Suites
Atlanta, GA
01.1998 - 04.2007
  • Observed proper use of chemicals when cleaning various surfaces.
  • Provided information about hotel services upon request from guests.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Responded to requests from guests regarding housekeeping needs.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Emptied trash receptacles throughout the property.
  • Delivered requested items such as extra pillows or blankets to guest rooms.

Education

High School Diploma -

Stephens County High School
Toccoa, GA
05-1995

Skills

  • Operations Management
  • Cross-Functional Teamwork
  • Workforce Management
  • Schedule Preparation
  • Team Leadership
  • Staff Management
  • Verbal and written communication
  • Time Management

Timeline

Manager

Quikstop Markets
01.2018 - 11.2023

Restaurant Owner

Pizza Joint and Grill
08.2008 - 05.2017

Housekeeper

Comfort Inn & Suites
01.1998 - 04.2007

High School Diploma -

Stephens County High School

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Nancy Cordero