Nancy Cordero
Denton,United States
Summary
Dynamic sales and service specialist with extensive experience in customer service, consultative sales, and team collaboration. Proven ability to resolve customer issues, enhance satisfaction, and maintain high service standards. Bilingual in English and Spanish, adept at building relationships and providing tailored solutions. Consistently exceeded quotas while delivering a strong example for others in sales approach and maintenance in relationships with businesses.
Overview
12
12
years of professional experience
Work History
Household Manager / Stay at Home Parent
10.2021 - Current
- Managed household budget, tracked expenses, and made informed financial decisions to optimize resources and achieve long-term goals.
- Delivered clear and empathetic communication when resolving conflicts, building trust, and supporting individual needs similar to client relationship management.
Trade Work
05.2025 - 07.2025
- Accurately measured cut and installed ceramic tiles, loaded tiles to the desired rooms.
- Applied grout and sealer to finished floors after the initial install.
Sales and Service Specialist
Verizon Wireless
05.2019 - 10.2021
- Enhanced productivity by adhering to call scripts and maintaining control over conversations.
- Delivered exceptional customer service through in-depth product knowledge, resulting in a consistent 100% satisfaction rating.
- Educated customers on billing and payment processes, maintaining accurate user account data.
Consultant Sales Specialist
Complete Nutrition
12.2018 - 03.2019
- Guided customers towards appropriate health and fitness products based on their individual needs and health histories.
- Memorized a wide variety of product ingredients to provide tailored recommendations.
Server
Twin Peaks Restaurant
07.2016 - 06.2018
- Provided exceptional service by greeting customers, taking orders, and ensuring satisfaction.
- Suggested signature beers and appetizers, contributing to a welcoming dining experience.
Server
Hooters Restaurant
05.2015 - 01.2016
- Welcomed guests and provided prompt service, ensuring a high standard of customer care.
- Maintained cleanliness in the restaurant, including restrooms and dining areas.
Barista
Starbucks Coffee
01.2014 - 11.2014
- Prepared high-quality beverages quickly and maintained stock levels to prevent shortages.
- Suggested drinks to customers, enhancing their overall experience.
Education
High School Diploma - undefined
Odessa High School
Business courses
Odessa College
Odessa, TXSkills
- Consultative Sales & Customer Assistance
- Conflict Resolution & Customer Complaint Management
- Technical Support & Billing Inquiries
- Payment Processing & Credit Card Transactions
- Call Center
- Appointment Setting
- Time Management & Organizational Skills
- Bilingual: English and Spanish
- Computer Proficiency
- Excellent Communication
- Microsoft ability
- Team work efficient to reach goals
LANGUAGES
Spanish
English
Timeline
Trade Work
05.2025 - 07.2025
Household Manager / Stay at Home Parent
10.2021 - Current
Sales and Service Specialist
Verizon Wireless
05.2019 - 10.2021
Consultant Sales Specialist
Complete Nutrition
12.2018 - 03.2019
Server
Twin Peaks Restaurant
07.2016 - 06.2018
Server
Hooters Restaurant
05.2015 - 01.2016
Barista
Starbucks Coffee
01.2014 - 11.2014
High School Diploma - undefined
Odessa High School
Business courses
Odessa College